Ambur Kowalski
Camden,NY
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Family Peer Advocate
Center For Family Life And Recovery
Utica, MS
11.2022 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
Certified Recover Peer Advocate
CFLR
Utica NY
08.2022 - 05.2023
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Assisted in conducting needs assessments to identify key areas of service needs.
Personal Shopper
Walmart
Rome NY
06.2020 - 08.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Worked productively with customers to meet order requirements and service expectations.
Beverage Server/VIP Cocktail Waitress
Turning Stone Resort And Casino
Verona NY
11.2003 - 06.2016
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree -
MVCC
Rome, NY2002
GED -
Rome Free Academy
Rome, NY1996
Skills
- Support Advocacy
- Service Navigation
- Recovery Guidance
- Positive Reinforcement Strategies
- Effective Listening
- Emotional Support
- Staff Meetings
- Problem-Solving Skills
- Planning Skills
- Substance Abuse Support
- Peer Interaction
- Community Organization
- Privacy and Confidentiality
- Family Assistance
- Life Skills Education
- Peer Support
- Patient Documentation
- Individualized Counseling
- Classroom Instruction
- Creative Solutions
- Community Services Information
- Wellness Checks
- Microsoft Office
- Behavioral Disorders
- Client Intakes
- Social Activity Planning
- Best Practices and Standards
- Interpersonal Ability
- Communication Abilities
- Positive Environment Facilitation
- Individual and Group Counseling
- Educational Programs
- Crisis Situations
- Mental Health Support
- Grief Support
- Living Skills Assistance
- Behavior Modification
- Meeting Support
- Cultural Sensitivity
- Patient Interaction
- Customer Needs Assessments
- Grounding Techniques
- Social Interaction
- Conduct Home Visits
Accomplishments
I completed Recovery Coach Academy and all the requirements to become certified through New York State to get my CRPA
I have also completed training as a Prevention Specialist
Im a trained in Narcan and also a Narcan trainer. I have trained staff at ADK schools and other agencies
Im trained and certified in Grief and Loss Support as well as Anger management
Certification
- Certified Recover Peer Training for NYS
- FPA requirements training
- Narcan Trainer certificate
- SAPTs
Timeline
Family Peer Advocate
Center For Family Life And Recovery
11.2022 - Current
Certified Recover Peer Advocate
CFLR
08.2022 - 05.2023
Personal Shopper
Walmart
06.2020 - 08.2022
Beverage Server/VIP Cocktail Waitress
Turning Stone Resort And Casino
11.2003 - 06.2016
No Degree -
MVCC
GED -
Rome Free Academy