AMBUR LABRUM

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Coordinated meeting schedules and logistics, leading to smoother operations and better time management.

• Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
• Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
• Received incoming mail and evaluated and distributed correspondence requiring priority attention.
• Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.

Facilitated connections with credit counseling services to assist customers in repairing credit.

• Motivated and led team members to work together to achieve targets
• Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures
• Tracked comment card data, logging information to identify marketing trends, needs for improvement and guest satisfaction
• Planned and updated menus to capitalize on changing trends in customer preferences
• Placed new inventory orders and oversaw correct restocking procedures to maintain operational output
• Worked with management to plan and implement special events to boost customer numbers and profits
• Assessed customer needs and requirements to effectively provide product pricing
• Monitored cash intake to eliminate discrepancies
• Managed store cash intake with high accuracy and prepared daily bank deposits

• Asked probing questions to determine service needs and accurately input information into electronic systems
• Documented conversations with customers to track requests, problems and solutions
• Consulted with customers to determine best methods to resolve service and billing issues
• Escalated customer concerns, store issues and inventory requirements to supervisors
• Fielded customer complaints and queries, fast-tracking them for problem resolution
• De-escalated problematic situations

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.

• Solicited vendor quotes to determine optimal material purchase pricing
• Culled knowledge of federal and state-level mandates to assess compliance across areas of operation
• Increased office organization by developing filing system and customer database protocols
• Handled scheduling and managed timely and effective allocation of resources and calendars
• Managed inventory and purchase of supplies for office operations and equipment maintenance
• Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications
• Maintained office supplies inventory by checking stock and ordering new supplies as needed
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
• Managed daily operations within the office by supporting continuous delivery of excellent services and care
• Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care
• Supported office needs including taking messages, scanning documents and routing business correspondence
• Updated employee paperwork and records
• Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls