Ameah Gutierrez
Abilene
Summary
Enterprising and customer-focused professional committed to building engaged teams and top-selling retail operations. Hires, trains, and inspires employees and actively demonstrates winning sales techniques and superior product knowledge. Technical and practical innovator with history of Introducing cost-saving practices and point of sale and inventory tracking software.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Key Manager
Outback Steakhouse
Lake Worth
05.2024 - 10.2025
- Established strong relationships with suppliers in order to maintain competitive pricing.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised bank deposits and security procedures to support store opening and closing.
- Used Point of Sale register system to complete transactions.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Handled employee payroll processing accurately and efficiently.
Crew Member
Fast Food
Fort Worth
06.2021 - 05.2024
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Assisted other team members to achieve goals
Waitress
Waitressing
Fort Worth
11.2020 - 05.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Greeted new customers, discussed specials and took drink orders
Education
High School Diploma -
Lake Worth High School
Lake Worth, TX 08.2020 - 05.2024
Skills
- Managing Orders and Deliveries
- Customer Service
- Supplies Monitoring and Restocking
- Teamwork and Collaboration
- Food and Beverage Service
- Budgeting expertise
- Upsell training
- Inventory management
- Operations management
- Product descriptions
- Self motivation
- Employee training
- Customer service
- Team collaboration
- Effective communication
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Key Manager
Outback Steakhouse
05.2024 - 10.2025
Crew Member
Fast Food
06.2021 - 05.2024
Waitress
Waitressing
11.2020 - 05.2021
High School Diploma -
Lake Worth High School
08.2020 - 05.2024