Amed Ali
Summary
My name is Amed Ali; I consider myself to have great interpersonal skills and an outgoing yet professional personality. I work great in both fast paced as well as slow and steady environments. I learn quickly and make sure to finish any tasks given.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Bethany Pet Hospital
05.2022 - Current
- Work full time while doing courses at UTD
- Worked both boarding at hospital side doing multiple tasks simultaneously
- Prepared and executed lab work on patients
- Give technician exams
- Complete TPR, restrain animals, give injections, draw blood.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Answered owner animal health questions and advised on best care practices.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Lab operator
Heraus
08.2021 - 05.2022
- Work full time schedule
- Started new jobs daily and get as much done in the nine hour shift as possible
- Worked collectively with groups of people to ensure efficiency
- Train new employees on protocols and expectations.
- Enhanced laboratory safety by conducting regular inspections, identifying potential hazards, and making necessary adjustments.
- Increased productivity through effective time management and prioritization of tasks in a high-pressure environment.
- Enhanced team performance through effective communication, collaboration, and sharing of best practices among colleagues.
Sales Associate
Lowes
04.2021 - 08.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Assisted customers by finding needed outdoor lawn items and checking inventory for items at other locations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Server
Olive Garden
08.2020 - 03.2021
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items
- Collaborated with the host, bus person and cook to serve up food and beverage options
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify the table
- Promoted desserts, appetizers and specialty drinks to optimize sales
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Restocked nonperishable food items, condiments and napkins to keep the pantry well-supplied
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
- Greeted newly seated guests quickly and efficiently
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption
- Minimized customer wait times by efficiently taking and filling large volumes of orders each day
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships
- Plated food and assessed plate presentation to maintain the highest standard of food quality
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Cardmember Service
US Bank service center
12.2018 - 08.2020
- Tracked all changes and actions in computer-based documentation system
- Worked with microsoft, and casper
- Answered phone calls promptly
- Kept customer information confidential while looking through bank accounts and credit card accounts through US Bank
- Helped answer questions and resolved problems efficiently.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Strengthened client relationships through consistent follow-ups after service appointments.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Major in Business and Entrepreneurship -
University of Texas at Dallas
Major in Nursing -
University of North Dakota
05.2021
High School Diploma -
Moorhead High school
05.2019
Skills
- Cash handling accuracy
- Excellent communication skills
- Superb time management
- Money handling
- Customer- and service-oriented
- Listening skills
- Business development
- Product Sales
- Reading comprehension skills
- Outgoing personality
- Reliable and punctual
- Team player mentality
- Strategic planning
- Energetic self-starter
- Written and oral communication skills
- Fluent in English and Kurdish with some understanding in Spanish
- Surgical Scrubbing Procedures
- Client Education
- IV Medication Administration
- X-Ray Review
- Anesthesia Administration
Languages
Kurdish
Native or Bilingual
Timeline
Veterinary Technician
Bethany Pet Hospital
05.2022 - Current
Lab operator
Heraus
08.2021 - 05.2022
Sales Associate
Lowes
04.2021 - 08.2021
Server
Olive Garden
08.2020 - 03.2021
Cardmember Service
US Bank service center
12.2018 - 08.2020
Major in Business and Entrepreneurship -
University of Texas at Dallas
Major in Nursing -
University of North Dakota
High School Diploma -
Moorhead High school