- Spinning yarn, knitting and weaving
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Experimenting with different creative mediums, like diode laser design and execution, beadwork, and leather carving, to expand skills and techniques
- Currently working on a YT channel on Homesteading that also covers all of the above This requires a deep dive into video production and editing
Ameda Holmes
Denison,TX
Summary
Accomplished Director at Real Web Marketing and Customer service executive at Texoma Broadband LLC, adept in strategic planning and customer relationship management. Elevated online presence and customer satisfaction through innovative marketing and effective communication. Excelled in relationship building, ensuring smooth project completion and enhancing client retention. Proficient in Wordpress and Adobe, with a proven track record of nurturing vital customer connections.
Overview
16
16
years of professional experience
Work History
Director Texas Office
Real Web Marketing
01.2009 - Current
- Applied technical knowledge to disseminate client press releases and articles with the result of increased online presence for our customers.
- Participated in study to improve knowledge base in Wordpress, Adobe applications, and video production.
- Maintained on time responses and completion of projects in Pay-per-click advertising, Search Engine optimization, Reputation management, Press release distribution, and reporting of results in all of these.
- Cultivated a positive work environment with details handled to keep things running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Executive
Texoma Broadband LLC
06.2021 - 12.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, text, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to technician to avoid lost revenue and canceled accounts.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Maintained accessibility on nights and weekends since service interruptions create sour clients.
Education
Bachelor of Arts - Business / Economics
Gordon College
Wenham, MASkills
- Relationship building
- Customer engagement
- Strategic planning
- Customer relationship management
- Verbal and written communication
- Online chat and email
- Marketing
Interests
Timeline
Customer Service Executive
Texoma Broadband LLC
06.2021 - 12.2024
Director Texas Office
Real Web Marketing
01.2009 - Current
Bachelor of Arts - Business / Economics
Gordon College
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