Amee Bayless
Republic,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and great time management skills. I will be an asset to any company that takes me onboard.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Papa Murphy's
05.2020 - 03.2023
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Documented daily production and materials usage in Software to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted routine inspections to check quality and compliance with established specifications.
Crew Leader
Wendy's
10.2017 - 05.2020
- Established positive relationships with customers and colleagues through high standards of customer service.
- I was on the team that trained all new crew and Manager trainees for other locations.
Manager
Estate Liquidators
01.2009 - 04.2014
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved marketing to attract new customers and promote business.
Owner/Operator
Harlow Roofing And Siding
03.2003 - 04.2008
- Established foundational processes for business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
Customer Service Associate
First USA Bank
04.2001 - 03.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sought ways to improve processes and services provided.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
High School Diploma - General
Republic High School
Republic, MO05.1988
Skills
- Guest Satisfaction
- Cash Register Operations
- Monetary Transactions
- Labor and Food Cost Control
- Operations Management
- Conflict Resolution Techniques
- Inspect Equipment
- Changing Out Tills
- Store Opening and Closing
- Employee Performance Monitoring
- Order Supplies
- Hiring and Training
- Speaking
- Deposit Verification
- Active Listening
- Staff Scheduling
- Train Employees
Timeline
Shift Supervisor
Papa Murphy's
05.2020 - 03.2023
Crew Leader
Wendy's
10.2017 - 05.2020
Manager
Estate Liquidators
01.2009 - 04.2014
Owner/Operator
Harlow Roofing And Siding
03.2003 - 04.2008
Customer Service Associate
First USA Bank
04.2001 - 03.2003
High School Diploma - General
Republic High School