Summary
Work History
Education
Skills
Timeline
Generic

Amee Drlicka

Jay

Summary

Dynamic server with a strong work ethic and exceptional customer service skills honed at Ciscos Mexican Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in cash handling and team collaboration, consistently fostering a welcoming environment that encourages repeat business.

Work History

Server

Ciscos Mexican Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Contributed to inventory management by monitoring stock levels.

Education

Pensacola State College
Pensacola, FL

High School Diploma -

Booker T Washington High School
Pensacola, FL
06.2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Guest relations management

Timeline

Server

Ciscos Mexican Restaurant

Pensacola State College

High School Diploma -

Booker T Washington High School
Amee Drlicka