Amee Rine
Winston Salem,NC
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
21
21
years of professional experience
Work History
Executive Administrative Assistant
Tempur Sealy
10.2018 - Current
- Handled confidential and sensitive information with discretion and tact.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Answered high volume of phone calls and email inquiries.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Implemented updated policies and practices for organization and monitored effect.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Conducted research on industry trends, providing valuable insights to support strategic decision making.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Increased productivity with the implementation of digital tools for document management and collaboration.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Took notes and dictation at meetings.
- Worked with senior management to initiate new projects and assist in various processes.
- Facilitated training and onboarding for incoming office staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Filed paperwork and organized computer-based information.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Organized and updated schedules for executives.
- Updated and maintained confidential databases and records.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Created and managed office systems to efficiently deal with documentation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
National Account Coordinator
Tempur Sealy
01.2013 - 10.2018
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Increased client satisfaction by effectively managing national accounts and addressing customer concerns in a timely manner.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated the timely delivery of product samples to prospective clients as part of a comprehensive sales approach, ultimately leading to increased conversions and revenue generation.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Streamlined communication channels for better efficiency, resulting in improved collaboration among team members.
- Maintained up-to-date knowledge of products and services offered to customers.
- Organized trade shows and industry events, showcasing company products and fostering valuable networking opportunities.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Improved account management processes, increasing productivity and reducing response times to client requests.
- Developed and enforced policies and procedures for compliance with company policies.
- Spearheaded the coordination of promotional materials to boost brand awareness, leading to an increase in sales.
- Provided exceptional customer service by addressing and resolving any issues that arose during the course of account management, upholding company reputation for quality and reliability.
- Coordinated cross-functional teams to ensure seamless execution of projects, resulting in satisfied clients and repeat business.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Oversaw invoicing processes, guaranteeing accurate billing information was provided to clients while minimizing errors or discrepancies that could impact financial outcomes.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
Consumer Support
Tempur Sealy
02.2003 - 02.2013
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated effectively with sales teams on pre-warranty inquiries from potential clients.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
Hospitality Team Member
Tempur Sealy
02.2007 - 01.2013
- Cross- trained employees in areas to meet customers' needs and expectations.
- Acknowledged outstanding staff performance to boost morale.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Maintained exacting standards of quality and performance.
- Order Entry of new business
- Managed delivery schedules and hotel installs
- Supported 7 Sales Representatives and their accounts
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Implemented successful strategies to increase customer satisfaction.
Education
High School Diploma -
Licking County Joint Vocational School
Newark, OH06.1992
High School Diploma -
Heath High School
Heath, OH06.1992
Skills
- Calendar and Scheduling Software
- Conference planning
- Documentation and Recordkeeping
- Meeting Scheduling
- Travel Itineraries
- Travel Arrangements
- Meticulous attention to detail
- Spreadsheet Creation
- Report Generation
- Executive Support
- File Management
- Database Management
- Correspondence and Memo drafting
- Advanced MS Office Suite
- Invoice Preparation
- Document Filing and Retrieval
- Work Prioritization
- Report Distribution
- Supply Ordering
- Work Coordination
- Professional and mature
- Business Correspondence
- Risk Management
- Master calender management
- Interpersonal Communication
- Visitor Greeting
- Travel Planning
- Team Coordination
- Schedule & calendar planning
- Invoice Processing
- Catering Coordination
- Meeting Support
- Documentation And Reporting
- Process Improvements
- Spreadsheet tracking
- Honest and Dependable
- Project Planning
- Process Improvement
- Decision-Making
- Records Management Databases
- Report Development
- Executive Schedule Management
- Critical Thinking
- Time Management
- Travel Arrangement Coordination
- Strong Problem Solver
- Filing and data archiving
- Relationship Building
- Expenditures Oversight
- Business Administration
- File Organization
- Office Administration
- Reliable and Responsible
- Excel spreadsheets
- Travel administration
- Strategic Planning
- Customer Service
- Administrative Support
- Logistics Coordination
- Training Schedule Setup
- Presentation Development
- Expense Reporting
- Event Coordination
Timeline
Executive Administrative Assistant
Tempur Sealy
10.2018 - Current
National Account Coordinator
Tempur Sealy
01.2013 - 10.2018
Hospitality Team Member
Tempur Sealy
02.2007 - 01.2013
Consumer Support
Tempur Sealy
02.2003 - 02.2013
High School Diploma -
Licking County Joint Vocational School
High School Diploma -
Heath High School