Amee Shepard
Tacoma,WA
Summary
My resume reflects a employment history built on establishing connections and rapport with a people of diverse backgrounds. I am a observant and detail oriented multi-tasker. I am flexible, working collaboratively or individually to achieve solutions and goals.
Overview
15
15
years of professional experience
Work History
Night Auditor
Kimpton Palladian Hotel
07.2021 - 12.2023
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Fostered a collaborative work environment amongst all departments through clear communication during shift changes.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Security Officer for Temporary Housing
Kimpton Palladian Hotel
07.2021 - 07.2022
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Interacted assertively but non-confrontationally with Participants and general public.
- Maintained a safe environment for employees and Participants through continuous risk assessment and threat analysis.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Bartender
Loretta's Northwestner
01.2009 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Arts - Liberal Arts And General Studies
Evergreen State College
Tacoma, WA06.2018
Some College (No Degree) - Humanities
Seattle Central Community College
Seattle, WA05.2007
Skills
- Able to adapt to changing environments and situations
- Ability access and evaluate situation
- Possess strong attention to detail
- Able too communicate and coordinate with co workers and clients
- Teamwork and Collaboration
Timeline
Night Auditor
Kimpton Palladian Hotel
07.2021 - 12.2023
Security Officer for Temporary Housing
Kimpton Palladian Hotel
07.2021 - 07.2022
Bartender
Loretta's Northwestner
01.2009 - 03.2020
Bachelor of Arts - Liberal Arts And General Studies
Evergreen State College
Some College (No Degree) - Humanities
Seattle Central Community College
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