Ameeliah Nixon

Oversee the overall property operation to achieve the highest possible portfolio net operating income. Conducted property visits. Implemented and enforced policies and procedures to maintain properties to highest standards. Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff. Responded to escalated resident concerns and issues and monitored resolution. Negotiated vendor contracts and presented to owners for approval. Maximized rental income while minimizing expenses through effective planning and control. Handled terminations, performance evaluations and staff coaching to maintain top property operations.

Collected receivable accounts and handled operating expenses. Monitored and enforced all resident lease/application obligations. Developed and managed annual budgets by forecasting requirements and analyzing variances, data, and trends. Initiated evictions and dispossessory warrant procedures. Decreased delinquency and increase occupancy.

Kept property in compliance with local, state, and federal regulations. Maintained sufficient number of units market-ready for lease. Maintained original leases and renewal documents in digital and hardcopy format for property management office. Collected and maintained careful records of rental payments and payment dates. Completed final move-out walk-throughs with residents to identify required repairs.

Handled resident complaints promptly by submitting and assigning work requests to maintenance or scheduling the appropriate vendor. Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service. Processed security deposit refunds. Followed up on delinquent residents and coordinated collection procedures. Oversaw monthly collections and maintained high payment rates by building positive relationships with residents. Escalated major issues to property manager for immediate remediation. Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Submit work requests so that maintenance can resolve the issue in a timely manner. Responded to requests and scheduled appointments for property showings. Toured property with prospective residents and provided wealth of information in regards to its key features. Invited prospects to fill out application upon completion of property tour. Distributed flyers to raise awareness of properties and attract more residents. Kept meticulous records of correspondence between management and residents.