Ameen Alkhafaf
San Diego,CA
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Possibilities Medical Transportation
El Cajon, CA
10.2022 - Current
- Created new strategies for improving customer service standards within the organization.
- Provided support during audits conducted by external agencies such as Medicare or Medicaid.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Resolved customer service issues through effective problem solving techniques.
Banker
Fifth Third Bank
Niles, IL
07.2019 - 08.2022
- Advised customers on bank products, services and financial planning options
- Completed daily cash balancing and operated ATMs
- Helped customers open and close accounts, apply for loans and make sound financial decision
- Put together and executed loan documents
Operations Administrator
FedEx Ground
Chicago, IL
05.2017 - 06.2019
- Fielded phone calls from customers and answered diverse questions
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies
- Documented company processes and procedures and disseminated to proper personnel
- Analyzed main operations practices and offered suggestions that improved productivity
Office Assistant
Value City
Niles, IL
02.2015 - 04.2017
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Maintained business records by updating customer information
Supervisor
Zebra Technologies
Buffalo Grove, IL
03.2013 - 01.2015
- Provided ongoing training to address staff needs
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Responded to customer questions regarding products, prices and availability
- Planned and managed resources to consistently meet production, quality and cost goals
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
Information Technology -
Oakton Community College
05.2024
High School Diploma -
MAINE EAST HIGH SCHOOL
07.2015
Skills
- Microsoft Excel and PowerPoint
- Office Administration
- Staff Management
- Project Management
- Technical Documentation
Personal Information
Date of Birth: 06/14/1995
Certification
- BLS CERTIFICATE.
Languages
English
Professional
Arabic
Professional
Timeline
Supervisor
Possibilities Medical Transportation
10.2022 - Current
Banker
Fifth Third Bank
07.2019 - 08.2022
Operations Administrator
FedEx Ground
05.2017 - 06.2019
Office Assistant
Value City
02.2015 - 04.2017
Supervisor
Zebra Technologies
03.2013 - 01.2015
Information Technology -
Oakton Community College
High School Diploma -
MAINE EAST HIGH SCHOOL