Ameen Alsardar
Bowie,MD
Summary
Work well in high-stress environments with solid multitasking, planning and decision-making skills and adaptability to meet any challenge. Skilled in onboarding, hiring and setting succession and development plans. Highly engaged in a customer service environment and approach.
Overview
11
11
years of professional experience
Work History
Recovery Leader
IKEA, College Park
03.2021 - Current
- Monitor and ensures all the proper coding of relevant transfer
- When incorrect, provides training and feedback to the relevant leaders and co-workers
- Supervise, lead, onboard and develops recovery co-workers in order to secure department routines and find succession plans
- Ensures all recovery routines and processes are completed consistently and based on priority set up accordingly
- This includes but not limited to handling quality, generating revenue from re-packaging, pricing, building furniture, SAMS, maintaining Spartacus and recycling
- Ensures a good and safe working and shopping environment for co-workers and customers by monitoring the shop status on daily basis
- Creates a commercial recovery ASIS sales floor with attractive offers and pricing
- Selection of products and placement with monitoring highest sales and return products
- Works with other functions to ensure the understanding of the importance that is involved with recovery processes by focusing on prevention, revenue, quality and sustainability
- Works on identifying business opportunities and implements business plans to improve performance by partnering with other functions as well
- Ensures that all quality claims are handled by the quality responsible to meet the 24-hour mandatory reporting
- Responds to any active quality claims, sale stops and act as the main contact for the store and the service office
- Reports all store products quality problems that are investigated and communicated to the business partners and placed on hold for a resolution
- Works with iControl recovery and quality related questions on a consistent basis handle all the changes to become compliant.
Product Quality Co-Worker
IKEA, College Park
10.2013 - 03.2021
- Handled store quality claims, sale stops, recalls from IOS, and reported quality concerns to the quality stores
- Managed the store’s commercial furniture build process program and preform weekly checks for store’s displays condition and its safety
- Worked with the Communications and Interior Design team to implement new projects
- Confirmed incoming merchandise from customer returns and ensure correct processing
- Managed the operation of the rewrap packaging machine and ensures the quality of packages condition
- Member of the Buddy program at IKEA which provides onboarding training for new coworkers
- Applied knowledge of the IKEA product range and selling methods to meet customer needs, handle customer pick-up, and delivery orders in a timely manner.
Executive Assistant
Gardenia Printing Company
08.2012 - 08.2013
- Operated a POS register and handled cash/credit transactions
- Provided excellent stationery and printing services to students and professors in the surrounding universities
- Supervised a small team and handled their work schedules & daily assignments to provide an efficient workflow environment
- Troubleshot hardware and software problems on multiple company computers
- Created a good working relationship with frequent customer and vendors to maximize sales.
Education
Associate of Applied Science - Information Technology
Prince George’s Community College
Largo, MD2023
Skills
- Time Management
- Good verbal and written communications
- Customer Service
- Onboarding and Training
- Kronos Scheduling skills
- Office 365
- Good Excel Skills
- User Training & Support
- Research and troubleshooting
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Recovery Leader
IKEA, College Park
03.2021 - Current
Product Quality Co-Worker
IKEA, College Park
10.2013 - 03.2021
Executive Assistant
Gardenia Printing Company
08.2012 - 08.2013
Associate of Applied Science - Information Technology
Prince George’s Community College