Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ameena Fadhel

Tanza, Cavite,PH

Summary

Dynamic customer support professional with a proven track record at NCH Customer Support Services, excelling in complaint handling and customer success management. Recognized for enhancing customer satisfaction through effective problem-solving and active listening, while mentoring team members to improve service delivery. Committed to driving results and fostering loyalty in high-pressure environments.

Experienced with customer support and resolving inquiries effectively. Utilizes strong communication and problem-solving skills to address customer needs. Track record of enhancing customer satisfaction and fostering positive interactions.

Overview

5
5
years of professional experience

Work History

Customer Support Advisor

NCH Customer Support Services
07.2023 - Current
  • Identified opportunities for upselling products or services during customer interactions, increasing revenue without sacrificing satisfaction levels.
  • Recognized patterns in customer inquiries, suggesting relevant updates to company''s FAQs section on website to reduce future tickets volume.
  • Improved customer satisfaction by resolving complex issues and providing exceptional service.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Reduced escalations by proactively addressing customers'' needs and providing thorough solutions.
  • Served as a subject matter expert, mentoring junior team members and assisting them in handling complex cases.
  • Participated in regular training sessions to stay up-to-date on industry developments and emerging trends related to support practices.

Customer Service Representative

Task Us
08.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

3D Analyzer
03.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assist with recruiting (posting jobs, scheduling interviews)
    Greet visitors and direct them appropriately
  • Prepare HR documents (employment contracts, letters)
  • Assist with payroll processing or benefits enrollment

Retail Staff Sales

GASBEE
02.2020 - 02.2021
  • Prepare invoices and receipts, and schedule deliveries.
  • Coordinate with drivers and dispatch to resolve delivery issues and update the customer.
  • Monitor inventory and assist with stock replenishment
  • Operate cash registers and process payments accurately

Education

Bachelor of Science - Tourism Management

STI
PASAY
04-2020

Skills

  • Call handling
  • Customer service excellence
  • Shipping and receiving
  • Complaint handling
  • Customer success management
  • Report generation
  • Organization and recordkeeping
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Microsoft windows and office
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Friendly and patient
  • Self motivation
  • Interpersonal skills

Timeline

Customer Support Advisor

NCH Customer Support Services
07.2023 - Current

Customer Service Representative

Task Us
08.2022 - 07.2023

Receptionist

3D Analyzer
03.2021 - 04.2022

Retail Staff Sales

GASBEE
02.2020 - 02.2021

Bachelor of Science - Tourism Management

STI

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