Summary
Overview
Skills
Work History
Education
Certification
Work Availability
Timeline
References
Languages
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Hi, I’m

Ameenah Hamdi

Irvine,CA

Summary

Experienced Computer User Support Specialist with strong troubleshooting skills and effective communication with users. Adept at enhancing system functionality and user satisfaction through proactive support and training. Proven ability to streamline help desk processes and improve user experiences.

Overview

8
years of professional experience
1
Certificate

Skills

  • Network setup and installation
  • Software proficiency
  • CRM expertise
  • Communication skills
  • Attention to detail
  • Technical documentation
  • Troubleshooting skills
  • Salesforce and ServiceNow experience
  • Customer support and satisfaction
  • Microsoft Office suite and Windows 10
  • Active Directory management
  • Data entry
  • printer setup and installation

Work History

Mirion Dosimetry Services via Clapself, Inc.
Irvine, USA

Customer Service Representative
10.2024 - 01.2025

Job overview

  • Streamlined customer inquiry process, ensuring swift resolution across departments and effective follow-up.
  • Responded promptly to incoming phone and email inquiries regarding billing, crediting, and orders.
  • Entered and maintained accurate customer data in dosimeter database, including new orders and cancellations.
  • Supported enterprise accounts by managing badge-related requests and resolving shipping and invoicing issues.
  • Collaborated with technical, finance, and IT teams to efficiently resolve customer issues.
  • Implemented data-driven strategies to enhance response efficiency for customer inquiries.
  • Conducted troubleshooting and quality assurance on dosimeter badges for accurate radiation exposure monitoring.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Covered California via TTEC
Remote

Customer Service Representative
06.2023 - 01.2024

Job overview

  • Achieved a 95% customer satisfaction rate through efficient issue resolution and service delivery.
  • Managed over 30 customer calls daily, enhancing trust and loyalty among clients.
  • Utilized Salesforce to document interactions, facilitating seamless communication and follow-up.
  • Resolved complex inquiries by researching thoroughly and providing accurate product information.
  • Coordinated with departments to expedite the resolution of escalated queries.

AIM Academy

Teachers Assistant
09.2016 - 06.2021

Education

Southern New Hampshire University
Manchester, NH

Bachelor of Arts from Information Technology

University Overview

Focus on system management and technical support projects

Certification

  • IT, Google, 01/01/25, Present
  • Leadership, National Society of Leadership and Success (NSLS), 12/01/23
Availability
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Timeline

Customer Service Representative

Mirion Dosimetry Services via Clapself, Inc.
10.2024 - 01.2025

Customer Service Representative

Covered California via TTEC
06.2023 - 01.2024

Teachers Assistant

AIM Academy
09.2016 - 06.2021

Southern New Hampshire University

Bachelor of Arts from Information Technology

References

References available upon request.

Languages

  • English, Native
  • Arabic, Proficient

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