Ameen Basha Shaik
Holly Springs,GA
Summary
Highly motivated and results-driven Operations Manager with 17+ years of experience leading teams and optimizing processes. Proven ability to improve efficiency by 50%, reduce costs by 30%, and enhance team performance through strategic planning and the implementation of process improvements, according to career resources.
Detail-oriented Operations Manager managing day-to-day operations, and driving continuous improvement. Expertise in supply chain management, inventory optimization, and process automation. Successfully led cross-functional teams to identify and resolve bottlenecks, resulting in an increase in productivity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Merch Ops Manager
Tata Consultancy Services
Atlanta, USA
02.2011 - Current
- Managing EDI Operations: Overseeing the day-to-day functions of the EDI system to ensure smooth and accurate data exchange with trading partners.
- System Implementation and Maintenance: Designing, configuring, and maintaining EDI mapping, translation, and integration processes. This may involve working with platforms like EDI translator, VAN, and EDI testing.
- Troubleshooting and Issue Resolution: Monitoring EDI transactions, troubleshooting issues that arise, and ensuring data accuracy and integrity.
- Developing and Implementing Standards: Developing and implementing EDI standards and protocols to streamline communication processes.
- Staying Current with Technology: Staying up-to-date with industry best practices and emerging technologies to enhance EDI capabilities.
- Collaborating with stakeholders: Working with cross-functional teams and external stakeholders to gather requirements, design EDI solutions, and establish integration frameworks.
- Testing and Validation: Conducting thorough testing and validation of EDI processes to ensure accuracy and compliance.
- Performance Monitoring: Monitoring EDI performance, analyzing data trends, and generating reports to identify areas for improvement.
- Ensuring Compliance: Adhering to relevant EDI compliance standards and regulations, such as ANSI X12 and EDIFACT.
- Team Leadership: Managing and mentoring a team of EDI specialists or analysts, depending on the organizational structure.
- Reporting: Provide weekly and monthly reports to all key stakeholders. Provide analysis and insights into specifics of team performance. Conduct daily standup meetings with the team members to discuss the progress of the plan, ensure the team works in line with the plan, and make sure there is no slippage in the project timelines.
Senior Process Associate
HSBC (Hong Kong and Shanghai Banking Corporation)
06.2009 - 01.2011
- Handling delinquency data
- Reconciliation of cops delinquency
- Preparation of month end MIS (Pos, stock report, legal, fraud & skip, awareness calling report)
- Allocation of non contact ability cases to the agencies and monitoring the field executives and daily basis
- Monitoring all collection agencies (Variable and non variable) reviewing their performance by end of the day and update to the senior management
- Capacity planning for the allocated cases, reviewing and controlling of average collection
- Hardware: Avaya
- Operating System: Windows 7
- Special Software: Call Monitoring System (CMS), Varient, MS Office
- Project Location: Chennai
Process Associate
Expertus
04.2008 - 05.2009
- Handling delinquency data
- Reconciliation of cops delinquency
- Preparation of month end MIS (Pos, stock report, legal, fraud & skip, awareness calling report)
- Allocation of non contact ability cases to the agencies and monitoring the field executives and daily basis
- Hardware: Avaya
- Operating System: Windows 7
- Special Software: MS Office
- Project Location: Chennai
Education
Bachelor of Technology - Computer Science & Engineering
Jawaharlal Nehru Technological University
Hyderabad, Andhra Pradesh, IndiaSkills
- Project management certification
- Lean Six Sigma certification
- Business process evaluation
- Initiative and project oversight
- Requirements analysis
- Systems design
- Team leadership
- Change management training
- Stakeholder communication
- Risk mitigation strategies
- Business case development
- Continuous improvement
- Database management systems
- Specialized software expertise
Academic Projects
Mobile Phone Tracking, “MOBILE TRACKING” is based on J2ME and PHP. In today’s fast world, mobile has become one of the important commodities of a human being. It has become a necessity rather than a luxurious commodity. The Mobile Tracking helps to track the current location of the mobile. It is a web application. This application tracks the mobile location in every 5 seconds in connection with the central tower. The Mobile tracking application will be deployed in Symbian supporting mobile phones. This system sends the following information to the server., Mobile ID, Location, Time at which the device was present on the above location, The project consist of two major components, Mobile Tracking Software deployed in the device, Web application which serves as the Admin Panel, This application has two users, 1. Mobiles users, 2. Admin, Software Languages: J2ME, Hardware: Mobile phone
Accomplishments
-> EDI Migration from legacy system to new EDI system
-> EDI Map Consolidations
-> Develop the maps and certification program developments
-> Project Management Certification
-> Software testing certifications
-> Create/review Statement of Works (SOW) to clients
-> Leadership training and certification
Certification
- PMP Certification
- Lean Six Sigma
- ISTQB (Software testing professionals)
Languages
English
Professional
Tamil
Professional
Telugu
Professional
Hindi
Professional
Training
- Project Management
- Lean Six Sigma
- Google Big Query
- EDIFECS (EDI Mapping Spec Builder & Map Validations)
- Supply Chain Business Orientation
- Tableau Reports visibility
- Web based EDI (IBM) tool
- Commerce Desk (EDI Automated Testing Tool)
- Retail Competency
- EDI System (Gentran & SI)
- Sterling VAN ( Value Added Network) Services
- Zendesk Ticketing tool
- Agile Delivery – Fundamentals
- Advance Excel
- SQL/DB2
Timeline
Merch Ops Manager
Tata Consultancy Services
02.2011 - Current
Senior Process Associate
HSBC (Hong Kong and Shanghai Banking Corporation)
06.2009 - 01.2011
Process Associate
Expertus
04.2008 - 05.2009
Bachelor of Technology - Computer Science & Engineering
Jawaharlal Nehru Technological University