Ameer Abdul
College Station ,Texas
Summary
Accomplished hospitality professional with a proven track record across distinctive upscale Marriott brands, driving operational efficiency and exceptional guest experiences. Adept at strategic planning and team leadership, I have consistently exceeded revenue projections, most recently by 22% while building strong local partnerships. With expertise in financial analysis and staff development, I am committed to delivering service excellence and maximizing profitability.
Overview
6
6
years of professional experience
Work History
GENERAL MANAGER
The Lasalle Hotel, A Tribute Portfolio by Marriott
Bryan, TX
07.2024 - Current
- Led the successful opening of an upscale 55-room hotel featuring two F&B outlets, and an outdoor banquet venue in Downtown Bryan.
- Collaborated with the Construction Project Manager to ensure the project remained on time and of quality to brand expectations.
- Worked closely with the corporate support team, alongside Marriott International, to effectively implement processes, standards, and expectations to properly deliver a quality product to Marriott's expectations, while passing all required local inspections.
- Achieved a 115% Transient RevPAR Index, with a strong focus on Retail, Discount, and Government segments.
- Exceeded budgeted revenue projections by 22% within the first four months of operation.
- Delivered a 92% flow-through in the first full quarter, resulting in an 8% positive net cash flow to our ownership and investors.
- Developed and executed strategic annual budget and marketing plans to drive sales growth and profitability, while maintaining cost efficiency.
- Reduced room expenses by $5 CPOR in 2024, while ranking in the top 25% for service and cleanliness among all Tribute properties.
- Successfully re-established the hotel's reputation, strengthening relationships with local authorities, Destination Bryan, the Chamber of Commerce, and key business partners.
- Fostered a culture of clear communication, ensuring alignment on business priorities, and operational goals.
- Partnered with centralized accounting and HR to optimize daily processes.
- Championed staff recognition initiatives, enhancing morale, increasing productivity, and reducing associate turnover.
- Work closely with the Chief Engineer to ensure high RPM standards for guest rooms and all equipment, to ensure maximum protection of our 100-year-old asset, while managing costs effectively.
ASSISTANT GENERAL MANAGER
Tulsa Renaissance Hotel & Convention Center
Tulsa, OK
08.2023 - 07.2024
- Led hotel and event operations for 300 guest rooms and 50,000 square feet of convention space.
- Reduced room costs by over $2.20 CPOR, food costs by 5%, and beverage costs by 3%.
- Re-purposed the gift shop layout to drive more revenue, resulting in a $1.47 increase in RevPAR.
- Worked closely with the Executive Chef and Outlet Manager to enhance the outlet menu, resulting in a 6% increase in outlet revenue in the first quarter.
- Manage a team of 150+ associates, ensuring compliance with Marriott and Atrium standards.
DIRECTOR OF OPERATIONS
Westin by Marriott Columbus
Columbus, OH
11.2019 - 08.2023
- Oversaw operations for 200 guest rooms and 15,000 square feet of event space, achieving over $11.5 million in annual revenue.
- Exceeded hotel budget goals and increased the hotel GSS ITR score above the red zone threshold.
- Create and distribute weekly occupancy forecasts to enhance productivity, and maintain intelligent labor spending.
- Decreased housekeeping labor by 40%, with a focus on reducing contractor spending, and focusing heavily on recruitment initiatives.
- Conduct annual reviews and weekly meetings with department managers, reviewing performance, guest satisfaction, and setting goals.
- Achieved top Westin brand event satisfaction year over year.
- Led hotel initiatives during the property's public space and restaurant renovation, and technology improvements.
- Achieved Manager of the Quarter, Q3 2022.
FRONT OFFICE MANAGER
Springhill Suites Aurora Anschutz
Denver, CO
11.2020 - 11.2021
- Responsible for training all staff members and managers, ensuring that training certificates are up to date.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Exceeded budget and forecast projections in GOP and NOI post-COVID by 7% in Q2 2021 and 11% in 2022.
OPERATIONS MANAGER
Courtyard By Marriott Columbus (CHI)
Columbus, OH
10.2019 - 11.2020
- Re-focused this distressed Marriott property into a well-performing operation by improving brand standards and service through the development of a new team and standard expectations. Grew GSS ITR score by 47% in one year, and passed a BSA with clear.
- Directed operations for Housekeeping, Maintenance, Front Office, and F&B Departments.
- Collaborated with GM to manage the hotel budget and expenses efficiently.
TASK FORCE MANAGER
Commonwealth Hotels LLC
05.2019 - 10.2019
- Managed operations at multiple upscale hotel properties, including Residence Inn by Marriott St. Louis, Staybridge Suites Reno, Hyatt Place Salt Lake City, Residence Inn Cincinnati, Courtyard by Marriott Cincinnati, Homewood Suites by Hilton Lexington, and oversaw the ownership transition at Radisson Hotel Atlanta-Marietta.
- Travel primarily revolved around ownership acquisitions, hotel performance consulting for guest satisfaction, cost analysis, and reduction.
Education
High School Diploma -
Overland High School
05.2017
Skills
- Team Leadership and Staff Development
- Strategic Planning and Execution
- Performance Management
- Problem-Solving & Decision-Making
- Budgeting & Forecasting
- Revenue Management & Pricing Strategy
- Financial Analysis & Cost Control
- Profit & Loss Management
- Expense Reduction & Flow-Through Optimization
- Guest Relations & VIP Services
- Service Standards & Quality Assurance
- Conflict Resolution & Complaint Handling
- Food & Beverage Operations & Safety
- Local Partnerships & Community Engagement
- Documentation & Compliance
- HR Processes & Labor Relations
Training
- Marriott Manager/Leadership Connect U Courses
- TIPS/TABC Certified
- Manager ServSafe Certified
- Commonwealth University Hotel Management Training Program
References
References Available Upon Request
Timeline
GENERAL MANAGER
The Lasalle Hotel, A Tribute Portfolio by Marriott
07.2024 - Current
ASSISTANT GENERAL MANAGER
Tulsa Renaissance Hotel & Convention Center
08.2023 - 07.2024
FRONT OFFICE MANAGER
Springhill Suites Aurora Anschutz
11.2020 - 11.2021
DIRECTOR OF OPERATIONS
Westin by Marriott Columbus
11.2019 - 08.2023
OPERATIONS MANAGER
Courtyard By Marriott Columbus (CHI)
10.2019 - 11.2020
TASK FORCE MANAGER
Commonwealth Hotels LLC
05.2019 - 10.2019
High School Diploma -
Overland High School
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