ANA HERNANDEZ
Tampa,Fl
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
SurePayroll, A Paychex
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Sales Representative
Protect My Car
06.2022 - 08.2023
- Followed up with existing customers to provide additional support and address concerns.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Oversaw daily outbound calls to identify services that address primary needs.
Call Center Representative
Finger Lakes Community Health
09.2020 - 05.2022
- Scheduled appointments for medical and dental care.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Some College (No Degree) - Criminology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRSkills
- Dependable and reliable
- Bilingual
- Excellent at multitasking
- Problem-solving
- Product organization
- Inbound and Outbound Calling
- Active listening
- Good Communication Skills
Timeline
Customer Care Representative
SurePayroll, A Paychex
08.2023 - Current
Sales Representative
Protect My Car
06.2022 - 08.2023
Call Center Representative
Finger Lakes Community Health
09.2020 - 05.2022
Some College (No Degree) - Criminology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Similar Profiles
ZKeria WilliamsZKeria Williams
Sr. Customer Service Representative at SurePayroll(Paychex)Sr. Customer Service Representative at SurePayroll(Paychex)
Tammy JohnsonTammy Johnson
Payroll Tax Specialist I at SurePayroll IncPayroll Tax Specialist I at SurePayroll Inc
Carlisa JacksonCarlisa Jackson
Call Center Representative at SurePayrollCall Center Representative at SurePayroll