AMEER BALTON
Houston
Summary
Dynamic and results-driven hospitality professional with over ten years of progressive leadership experience in upscale, high-volume restaurants and bars. Proven ability to elevate guest experiences, drive profitability, and lead strong, motivated teams. Skilled in operations management, event planning, cost control, and staff development, with a focus on exceeding business targets. Successfully managing a luxury dining establishment that generates in excess of $15 million in annual revenue, delivering exceptional service, operational efficiency, and consistent financial growth. Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Latuli
Houston
05.2025 - Current
- Lead all FOH operations, ensuring a refined, guest-centered dining experience aligned with luxury service standards.
- Train and supervise staff in elevated service etiquette, menu knowledge, and fine-dining protocols.
- Maintain an active floor presence, guiding service pacing and delivering personalized guest interactions.
- Resolve guest concerns with discretion and high-level service recovery.
- Coordinate seamlessly with culinary and bar teams to ensure precise coursing, timing, and special accommodations.
- Manage reservations, seating flow, and ambiance to uphold a polished and balanced dining room environment.
- Oversee opening/closing duties, POS accuracy, and nightly financial reconciliation.
- Uphold strict standards for cleanliness, presentation, and overall atmosphere.
- Lead pre-shift briefings, communicate menu updates, and support continuous staff development.
- Assist with executing private dining experiences, chef's tastings, and elevated events.
Vandelay Hospitality Group
Houston
04.2024 - 04.2025
- Ensured an exceptional guest experience from arrival to departure, maintaining high standards of service quality.
- Addressed customer concerns and feedback promptly, turning negative experiences into opportunities for improvement.
- Managed VIP and repeat guest relations, fostering loyalty and ensuring personalized service.
- Developed shift schedules, optimizing staff levels during peak hours while adhering to labor cost budgets.
- Provided ongoing coaching and feedback, improving staff performance and maintaining a positive work environment.
- Managed guest flow and seating arrangements, including handling reservations, walk-ins, and waitlists.
- Monitored front-of-house inventory (menus, supplies, glassware) and coordinated with suppliers to maintain stock levels.
- Maintained strong communication between front-of-house and back-of-house teams, ensuring timely food delivery and service.
- Managed cash handling procedures and maintained accuracy in POS system transactions, including credit card payments and tips.
- Analyzed daily sales reports, tracked performance, and managed operational budgets to reduce costs while maximizing revenue.
Floor Manager
Brasserie 19
Houston
09.2022 - 03.2024
- Delivered exceptional hospitality to a high-end clientele in a busy upscale setting.
- Managed daily operations, including FOH staffing, scheduling, and guest experience.
- Maintained labor cost below 27% while overseeing $28K-$60K in daily net sales.
- Contributed to monthly revenue averaging $700K-$900K.
- Cultivated a strong, professional culture emphasizing service, respect, and performance.
- Represented Brasserie 19's brand and upscale service philosophy, ensuring the restaurant maintained its reputation for high-quality, French-inspired dining.
- Fostered a positive work environment by motivating staff, promoting teamwork, and supporting employee development.
- Promoted wine pairings, daily specials, and menu items to drive sales and increase guest engagement.
Assistant General Manager
Bocca Italian Kitchen
Houston
09.2022 - 09.2023
- Increased monthly gross sales from 20 to 40% through strategic planning and team motivation.
- Hired, trained, and developed a high-performing, guest-focused team.
- Controlled costs by refining inventory and vendor relations.
- Implemented safety protocols and streamlined operations to optimize service.
- Enhanced marketing initiatives and customer engagement through events and promotions.
Bar Manager / Event Coordinator
Powder Keg
Houston
01.2019 - 08.2022
- Grew sales 25% YoY, including during pandemic restrictions.
- Led opening and menu development teams, and launched the Van Gogh Exhibition Bar.
- Managed all aspects of service, bar setup, inventory, and event execution.
- Trained new staff in mixology, service standards, and responsible alcohol service.
Education
Some College Coursework Completed -
Dillard University
New Orleans, LASkills
- Guest experience management
- Operations oversight
- Team leadership
- Financial management
- Event coordination
- Menu innovation
- Brand marketing
- Quality assurance
- Technology integration
- Sustainable sourcing
Certification
• TABC Certified, 2025
• Cicerone Level 1, In Progress
• Bartending License, Current
Food Handlers Certified 2025
• Cicerone Level 1, In Progress
• Bartending License, Current
Food Handlers Certified 2025
Timeline
Restaurant Manager
Latuli
05.2025 - Current
Vandelay Hospitality Group
04.2024 - 04.2025
Floor Manager
Brasserie 19
09.2022 - 03.2024
Assistant General Manager
Bocca Italian Kitchen
09.2022 - 09.2023
Bar Manager / Event Coordinator
Powder Keg
01.2019 - 08.2022
Some College Coursework Completed -
Dillard University