AMEER BALTON
Houston,TX
Summary
Capable Manager passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high end establishments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Doris Metropolitan
01.2018 - 11.2019
- Opening, closing, and mid shift bartender
- Prep lists, closing checklists, orders
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Closing Bar Manager/Bartender/Event Coordinator
Powder Keg
01.2019 - 08.2022
- Opening Team 2019/ Menu Development Team 2020/ Opened Van Gogh Exhibition Satellite Bar
- Sales growth 25% year over year despite pandemic limitations
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Manager
Bocca Italian Kitchen
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased gross sales by 30%-40% every month consecutively.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
Education
Some College (No Degree) -
Dillard University of New Orleans
New Orleans, LASkills
- Complex Problem-Solving
- Energetic and Outgoing
- Excellent Judgment
- High-Volume Environments
- Extensive Beer Knowledge
- Mixology Techniques
- Responsible Alcohol Service
- Staff Management
- Safe Serving Knowledge
- Customer Service
- Ability to Lift 30 Pounds
- Bartending License
- Responsible Serving
- Toast POS
- Brand Management
Certification
TABC -2022
Beginning Stages of Cicerone Level 1 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Bocca Italian Kitchen
09.2022 - Current
Closing Bar Manager/Bartender/Event Coordinator
Powder Keg
01.2019 - 08.2022
Bartender
Doris Metropolitan
01.2018 - 11.2019
Some College (No Degree) -
Dillard University of New Orleans
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