Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ameer Hamza

Summary

IT Support Specialist with 13+ years of experience delivering enterprise-level technical support, system administration, and IT infrastructure management. Skilled in optimizing IT operations, troubleshooting complex issues, and implementing secure, scalable solutions across on-premises and cloud environments. Adept in Windows Server, Microsoft 365, Azure AD, VMware, and ITSM tools. Recognized for strong problem-solving, customer service, and team leadership that improves system reliability and user productivity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior IT Support Specialist

Tekscape Inc.
10.2024 - Current
  • Provide end-user support for desktops, printers, mobile devices, and A/V equipment.
  • Manage ticketing systems (ConnectWise) ensuring timely resolution of user requests.
  • Administer Azure AD, SharePoint, Office 365, and Active Directory Group Policies.
  • Configure and support Cisco VPN, wireless APs, and LAN/WAN connectivity.
  • Deploy, patch, and support over 1,500+ Windows and 200+ macOS devices.
  • Monitor Microsoft 365 Defender security alerts and implement endpoint protection.
  • Provision and deprovision accounts for onboarding/offboarding.
  • Administer VMware Horizon virtual desktops and server patching.
  • Maintain IT asset inventory using Intune and ConnectWise for tracking and lifecycle management.

Senior IT Support Specialist

Innovate Swift
09.2020 - 09.2024
  • Delivered global remote IT support, resolving 300+ Windows and 50+ macOS deployments.
  • Managed Azure AD, Microsoft 365 Admin Center, Intune, and SharePoint.
  • Monitored Microsoft 365 Defender, implemented MFA solutions (Duo, Microsoft Authenticator).
  • Oversaw IT asset management and device provisioning.

System Administrator

Descon Engineering Ltd.
02.2012 - 04.2020
  • Administered Windows Server (2012–2019), DNS, DHCP, and Group Policy.
  • Implemented SCCM for OS deployments, imaging, and patch management.
  • Configured and monitored LAN/WAN infrastructure, Cisco VPN, and VoIP systems.
  • Supported enterprise software: SAP, AutoCAD, Primavera, Adobe Suite, M.S. Office Products.
  • Maintained Veeam backup, disaster recovery, and VMware virtualization environments.

Education

Master of Information Technology - Information Technology

Virtual University of Pakistan
01.2018

Bachelor of Commerce & Information -

University of The Punjab
01.2010

Skills

  • IT Support & Helpdesk Management Active Directory, Azure AD & Group Policy
  • Microsoft 365: Exchange Online, SharePoint, Intune, Teams, OneDrive Windows Servers (2012–2022), DNS, DHCP, SCCM
  • Cloud Platforms: Microsoft Azure, VMware Horizon, Veeam Backup & Recovery Network Management: LAN/WAN, TCP/IP, VPN, VOIP
  • ITSM Tools: ServiceNow, Zendesk, Jira, Salesforce, ConnectWise, ManageEngine Endpoint Security & MFA (Duo, Okta, Microsoft Authenticator)
  • Imaging, Deployment & Patch Management Hardware/Software Troubleshooting (Windows, macOS, Printers, Mobile Devices)
  • IT Asset & Inventory Management Strong Problem-Solving & Communication

Websites

Certification

  • Microsoft Certified Professional (MCP) | MCSE | MCITP
  • Microsoft Azure Administrator – AZ-104
  • ITIL Foundation Training

Timeline

Senior IT Support Specialist

Tekscape Inc.
10.2024 - Current

Senior IT Support Specialist

Innovate Swift
09.2020 - 09.2024

System Administrator

Descon Engineering Ltd.
02.2012 - 04.2020

Master of Information Technology - Information Technology

Virtual University of Pakistan

Bachelor of Commerce & Information -

University of The Punjab

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Ameer Hamza