Ameer Jones
Indianapolis,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
28
28
years of professional experience
Work History
Technical Customer Service Representative
Thompson Consumer Electronics
1995.03 - 1996.07
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone.
- Diagnosed and troubleshot RCA, GE and PROSCAN remote controls and TV's
Customer Service Representative
HH Greg
1996.02 - 2000.06
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided technical support for multiple products sold and serviced.
- Handled customer needs and assisted customers with service claims
Machine Operator
Temple Inland
1997.09 - 2019.01
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Made sure that products were produced on time and are of good quality.
- Complied with company and OSHA safety rules and regulations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Machine Operator
US Corrugated
2020.03 - 2020.10
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
Machine Operator
DS Smith
2020.11 - 2022.08
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Met production targets and tight deadlines by collaborating closely with team members and other Departments.
Owner/Operator Truck Driver
CFN LOGISTICS LLC
2021.10 - Current
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Managed day-to-day business operations.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Maximized load safety by balancing, securing, and weighing products.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Operated with safety and skill to avoid accidents and delays.
Education
No Degree - Economics
Vincennes University
Vincennes, INNo Degree - Marketing
Indiana State University
Terre Haute, INHigh School Diploma -
East Chicago Central High School
East Chicago, IN06.1991
Skills
- Heavy Duty Machinery
- Quality Inspections
- Manufacturing
- Production Equipment Experience
- Good Communication
- Lockout and Tagout Processes
- Shipping and Labeling
- Issue and Complaint Resolution
- Customer Inquiries
- Documenting Calls
- Customer Needs Assessment
- Corrective Actions
- Customer Satisfaction
- Calm and Professional Under Pressure
Timeline
Owner/Operator Truck Driver
CFN LOGISTICS LLC
2021.10 - Current
Machine Operator
DS Smith
2020.11 - 2022.08
Machine Operator
US Corrugated
2020.03 - 2020.10
Machine Operator
Temple Inland
1997.09 - 2019.01
Customer Service Representative
HH Greg
1996.02 - 2000.06
Technical Customer Service Representative
Thompson Consumer Electronics
1995.03 - 1996.07
No Degree - Economics
Vincennes University
No Degree - Marketing
Indiana State University
High School Diploma -
East Chicago Central High School
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