Ameer Price
Atlanta,GA
Summary
Dynamic Client Success Manager offering seven years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
7
7
years of professional experience
Work History
Client Success Manager
Workday
05.2022 - Current
- Evaluated customer problems, implemented resolutions, and followed up with clients to manage additional problems and maintain satisfaction.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Analyzed client data reports to ascertain renewal risk while assessing account trends.
- Maintained high level of understanding regarding industry trends, legislation, compliance, and competitor activity.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Planned, articulated and executed client development strategies.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Client Success Specialist
Workday
07.2018 - 05.2022
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Education
MBA - Business Administration And Management
Emory University
Atlanta, GA06-2022
BBA - Business Administration
Bethune-Cookman University
Daytona Beach, FL05-2018
Skills
- Sales support
- Client onboarding
- Reporting
- Alliance development
- Growth strategies
- Customer satisfaction
- Client renewals and prospecting
- Client education
- Upselling strategies
- Status updates
- Staff training
Affiliations
- Kappa Alpha Psi Fraternity INC.
Timeline
Client Success Manager
Workday
05.2022 - Current
Client Success Specialist
Workday
07.2018 - 05.2022
MBA - Business Administration And Management
Emory University
BBA - Business Administration
Bethune-Cookman University
Similar Profiles
Sarah-Jane WiegelSarah-Jane Wiegel
Director Strategic Partnerships at WorkdayDirector Strategic Partnerships at Workday
Jodie DurnianJodie Durnian
Enterprise Customer Success Manager at WorkdayEnterprise Customer Success Manager at Workday
Avi PatelAvi Patel
Quality Assurance Manager at WorkdayQuality Assurance Manager at Workday