Ameer Rifath
Summary
Warehouse Manager with extensive experience in logistics and vendor negotiations at Three Layer. Proven expertise in quality control and team leadership, resulting in improved product innovation and customer satisfaction. Successfully implemented safety protocols and achieved operational excellence, ensuring efficient order fulfillment and shipping processes.
Overview
32
32
years of professional experience
Work History
Warehouse Manager/Customer Relations Manager
Three Layer
01.2020 - Current
- Oversaw daily operations, managing logistics and shipping of orders efficiently.
Executed customer service support through in-person interactions and digital channels.
Negotiated advantageous deals with suppliers and customers to drive revenue.
Implemented quality control measures for consistent product excellence.
Led product development projects to innovate and improve existing products.
Drove sales promotions across online platforms to increase market reach.
Ensured adherence to employee safety protocols in all operational aspects.
Senior Office Manager
A-Tech Security & Consulting Group
01.2012 - 01.2020
- Develop and implement advanced security software and safety measures
- Manage high-traffic office environment with diverse business and organizational needs
- Oversees resident, visitor, and vendor building access, with utmost regard for safety and professionalism
- Supervise and direct various service vendors, including maintenance, catering, and security staff
Owner, Director of Operations
Service Security & Consulting Group
01.2007 - 01.2013
- Hired, trained, and supervised security personnel team
- Managed patrol schedule and delegated surveillance zones to patrol units
- Oversaw all client accounts and communicated with client representatives
Owner, Senior Lead Generator
Kaylan Professional Services
01.2010 - 01.2012
- Devised several lucrative business software programs
- Supervised software developers and the coding process
- Garnered leads and conducted sales transactions with interested parties
Sr. Tax Collector & Accounts Payable Technician
Countrywide Home Loans
01.2003 - 01.2007
- Maintained accounts payable/accounts receivable reports
- Corresponded with clients and vendors regarding overdue invoices and payment collection
- Certified courses on Home loan underwritings, Credit underwritings & HELOC underwriting.
- MS Access custom program designer for Tax Dept.
- Recognized consistently for exceeding production goals and providing excellent customer service
- 12 Awards, 6 Home Loan and Management Certs From CHL.
Patrol Manager, Office Manager
All Action Security, Inc.
01.1994 - 01.2007
- Supervised all security units
- Inspected guards prior to and following each rotation
- Corresponded with clients to ensure surveillance and security expectations were met and surpassed
Administrative Assistant
Nordstrom, Inc.
01.2001 - 01.2003
- Oversaw the Loss Prevention and Store Security departments and decreased shrinkage to less than 1%
- Updated and maintained employee records and profiles with accuracy and attention to detail
- Managed accounting, payroll, and accounts receivable/accounts payable administrative systems
Restaurant Manager
Wazwan Restaurant
01.2000 - 01.2001
- Hired, trained, and supervised personnel team
- Managed restaurant operations including ordering supplies, maintaining accounting records, and developing safety programs
Education
Certificate - Hotel Management/Culinary Arts
Swiss Hotel Management School
Montreux, Switzerland03-1999
Bachelor of Arts - Gemology
Sri Lanka School of Gemology
Colombo, Sri Lanka11-1997
Bachelor of Arts - English literature and Psychology
New College of Madras University
Chennai, India03-1997
Skills
- Microsoft Windows and Office Suite
- Word processing and spreadsheets
- Presentation design and delivery
- Email management and communication
- Adobe Photoshop and Acrobat Pro
- Financial management software
- Accounts payable and receivable
- Logistics and inventory oversight
- Quality control and assurance
- Order fulfillment and shipping
- Vendor negotiation and relations
- Product development and management
- Safety compliance and monitoring
- Team leadership and development
- Data analysis and reporting
- Problem solving and conflict resolution
- Effective communication skills
- Time management strategies
- Collaborative teamwork initiatives
- Floor space optimization techniques
- Training and employee supervision
- Warehouse operations management
- Purchasing and stock control strategies
- Employee safety protocols
Timeline
Warehouse Manager/Customer Relations Manager
Three Layer
01.2020 - Current
Senior Office Manager
A-Tech Security & Consulting Group
01.2012 - 01.2020
Owner, Senior Lead Generator
Kaylan Professional Services
01.2010 - 01.2012
Owner, Director of Operations
Service Security & Consulting Group
01.2007 - 01.2013
Sr. Tax Collector & Accounts Payable Technician
Countrywide Home Loans
01.2003 - 01.2007
Administrative Assistant
Nordstrom, Inc.
01.2001 - 01.2003
Restaurant Manager
Wazwan Restaurant
01.2000 - 01.2001
Patrol Manager, Office Manager
All Action Security, Inc.
01.1994 - 01.2007
Certificate - Hotel Management/Culinary Arts
Swiss Hotel Management School
Bachelor of Arts - Gemology
Sri Lanka School of Gemology
Bachelor of Arts - English literature and Psychology
New College of Madras University
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