Summary
Work History
Education
Skills
Timeline
Generic

AMEER SHAH

Lithonia,GA

Summary

Banking and Customer Experience Professional with over 20 years of experience in retail banking and check cashing. Skilled in branch operations, risk management, regulatory compliance, team leadership, staff management, and delivering exceptional customer experience.

Work History

Assistant Vice President

Bank of America
2005 - 2015
  • Led initiative to increase branch revenue by 40%.
  • Improved customer satisfaction scores by 47% through new operational processes.
  • Ensured compliance with all banking regulations and internal policies.
  • Resolved internal conflicts by providing immediate feedback and training to align staff with bank procedures.
  • Fostered a team environment to reduce employee turnover and improve morale.
  • Immediately moved irate customers to private offices to deescalate the situation and used my authority to make exceptions within bank policy to retain valuable customers.

Branch Operations Officer

Bank of America
2001 - 2004
  • Streamlined daily transaction processes, reducing processing time by 25% while maintaining 100% regulatory compliance.
  • Led a team of 10 staff to a 90% customer satisfaction rating and passed all audits with zero discrepancies.
  • Resolved escalated operational and service issues, improving client retention by 25%.
  • Onboarded and supervised a team of 7 tellers and 2 personal bankers in delivering high-quality customer service.
  • Conducted performance reviews and set operational goals.
  • Ensured compliance with internal policies and federal regulations.

District Manager

Prima Check Cashing
1992 - 2000
  • Oversaw the performances of 10 associates across 5 stores.
  • Mitigated risk of fraudulent checks and cash discrepancies.
  • .Experience with check verification and POS software.
  • Handled escalated employee and customer issues.
  • Fostered a high- integrity customer- focused environment.
  • Set regional goals for sales targets and revenue projections.
  • Analyzed store performance data to identify trends and areas for improvement.

Education

High School Diploma -

New Rochelle High School
New Rochelle, NY

Skills

  • Risk Management and Regulatory Compliance
  • Customer Relationship Management
  • Operational Leadership and Staff Management
  • Customer Service Excellence and Conflict Resolution
  • Staff Coaching
  • Loss Prevention and Security Awareness
  • Strong Communication and Problem Solving
  • Leadership and Talent Development

Timeline

Assistant Vice President

Bank of America
2005 - 2015

Branch Operations Officer

Bank of America
2001 - 2004

District Manager

Prima Check Cashing
1992 - 2000

High School Diploma -

New Rochelle High School

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