Ameera Abdallah

• Associate Manager, Registrar - 04/07/2024 – Current

o Directly assists the Associate Director in daily operations while adhering to state, federal and company regulations.

o Manage day-to-day operations and reports to meet performance, quality and service expectations such as reentries, program transfers, grade disputes, scheduling, transfer credit evaluations, service center, parchment request and more in a timely matter.

o Collaborated with academic departments to ensure course availability, meeting student needs and institutional goals

o Improved data integrity by conducting audits of student records and making necessary corrections

o Processing diplomas for graduates while maintaining accuracy

o Responsible for system testing prior to and after a system upgrade

• Sr. Team Lead, Registrar - 07/03/2022 – 04/07/2024

o Manage start-week by sending out retakes, missing grades and retake audits to guarantee student success

o Participated in the development of institutional policies related to reentry, program transfers and grade disputes

o Assisted in team meetings to discuss progress updates, identify challenges and provide guidance towards successful project completion

o Maintained professional demeanor by staying calm when handling escalated student calls

o Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines

o Created Job Aid for implementing the transition to the Anthology Web Client

• Team Lead, Registrar - 07/05/2020 – 07/03/2022

o Fostered a positive environment with strong group dynamics, encouraging teamwork and collaboration among team members

o Processing “out” status changes: Withdrawal, Dismissals, Pre-Start Cancels and Post-start Cancels

o Created Standard Operation Procedure manuals for the Registrar teams (POD 1 and POD 2), alongside the Associate Director

• Sr. Registrar Coordinator II - 10/15/2017 – 07/05/2020

o Mentored and coached team members, contributing to their professional growth and skill development necessary to complete job tasks

o Served as the main trainer for the Registrar's department, by having new team members shadow with me

• Sr. Registrar Coordinator - 03/19/2017 – 10/15/2017

o Running reports for pending reentries and program transfers

o Determining eligibility approval for reentries and program transfers

• Registrar Coordinator II - 06/12/2016 – 03/19/2017

o Processing grade disputes: removing grade and posting new grade

o Graduating students

o Posting internal transfer credits

• Registrar Coordinator – 07/01/2013 – 06/12/2016

o Batch scheduling new students

o Continuing student scheduling

o Sending enrollment verifications and transcripts

o Scheduling retakes

o Updated student information, such as social security numbers, addresses and name changes

• Receptionist – 03/05/2012 – 06/30/2013

o Greeted incoming visitors and employees professionally and provided friendly, knowledgeable assistance

o Helped prepare for executive meetings

o Answered phone promptly and directed incoming calls to correct department

o Assisted Registrar in scheduling