Ameera Wallace
East Orange,NJ
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
16
16
years of professional experience
Work History
DSP Driver
Icon Pioneer Logistics LLC
Kearny, NJ
11.2024 - Current
Bartender
Neptunes Bar & Grill
Newark, NJ
08.2024 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
DoorDash Courier
DoorDash
11.2023 - Current
- Efficiently manage delivery requests through the DoorDash app, ensuring timely pickups and deliveries
- Verify order accuracy and package items securely for transportation to maintain food quality
- Utilize GPS navigation to navigate delivery routes and reach customers' addresses within specified timeframes
- Provide friendly and professional customer service, addressing any concerns and ensuring customer satisfaction
Bartender
Florian & Bob Dollhouse
Irvington, New Jersey
03.2023 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
UberEats Drivers
UberEats
04.2022 - Current
- Accept delivery requests and manage delivery queue efficiently using the UberEats app
- Verify order accuracy and package items securely for transportation to uphold food quality standards
- Communicate effectively with customers regarding delivery updates and ensure timely deliveries
- Handle cashless transactions and tips accurately through the UberEats app, adhering to payment processing procedures
Flex Courier
Amazon Flex
02.2020 - 02.2024
- Accept delivery opportunities through the Amazon Flex app and plan delivery routes accordingly
- Load packages securely into the vehicle, ensuring safe transportation and accurate deliveries
- Utilize GPS navigation to optimize delivery routes and provide timely deliveries to customers' doorsteps
- Communicate with customers regarding delivery updates and address any concerns or issues promptly
Instacart Shoppers
Instacart
01.2020 - 04.2022
- Accept shopping assignments through the Instacart app and provide efficient grocery shopping services
- Navigate designated stores to select items accurately, ensuring customer satisfaction
- Utilize GPS navigation to deliver orders to customers' doorsteps within specified timeframes
- Provide friendly and professional customer service, addressing any questions or concerns
Cashier
Hollister.Co
Elizabeth, NJ
05.2009 - 08.2010
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School - General Studies
St. Patrick High School
Elizabeth, NJ05.2009
N/a - Public Relations
St. John's University
Jamaica, NYSkills
- Strong communication skills
- Knowledge of transportation regulations
- Adaptability and problem-solving
- Clean driving record
- Extensive experience in delivery services
- Customer service excellence
- Drawer balancing
- Customer service
- Point-of-sale system operation
- Credit card processing
- Professionalism and courtesy
- Cash register systems
- Money handling
- Cash drawer balancing
- Cash management
- Sales transactions
- Patience and empathy
- Payment processing
- Product recommendations
- Payment collection
- Cash handling
- Basic math
- Customer complaint resolution
- Positive and professional
- Phone etiquette
- Refund handling
- Data entry proficiency
- Reliability and punctuality
- Calm demeanor
- Customer satisfaction
Timeline
DSP Driver
Icon Pioneer Logistics LLC
11.2024 - Current
Bartender
Neptunes Bar & Grill
08.2024 - Current
DoorDash Courier
DoorDash
11.2023 - Current
Bartender
Florian & Bob Dollhouse
03.2023 - Current
UberEats Drivers
UberEats
04.2022 - Current
Flex Courier
Amazon Flex
02.2020 - 02.2024
Instacart Shoppers
Instacart
01.2020 - 04.2022
Cashier
Hollister.Co
05.2009 - 08.2010
High School - General Studies
St. Patrick High School
N/a - Public Relations
St. John's University