Ameerae Rivera

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Used Epic to schedule appointments.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.

•Responded quickly to meet customer needs and resolve problems.

• Provided product information and resolved concerns to assist customers.

• Provided efficient and courteous service to customers at all times.

• Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

• Addressed customer questions and recommended appropriate products and services to increase satisfaction.

• Delegated tasks to team members according to project requirements and employee strengths. • Conducted performance reviews to measure employee growth and skills.

• Processed customer discounts, returns and refunds according to store policies.

• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.

• Prepared staff work schedules and assigned specific duties

• Conducted oral history interviews
• Transcribed interviews
• Prepared digital audio files for preservation in DePaul Special Collections and Archives
• Applied metadata to interviews and indexed audio files
• Obtained permissions and releases
• Edited audio into narrative 'highlights stories'
• Worked on a team to create personas and website wireframes

• Interact with guests which is our number 1 priority; assist them with their shopping needs
• Back up cashier during peak hours: cash handling, overrides, bagging
• Responsible for the visual merchandising of the clothing department
• Checks in guests and checks out guests from the fitting room
• Answer phone calls and direct them to the appropriate department
• Responsible for clothing and accessories markdowns
• Unload truck, unbox repackaged boxes, organize items and push items on the sales floor
• Responsible for back stocking items
• Responsible for setting new clothing brands by following the visual merchandising guides