Summary
Overview
Work History
Education
Skills
Certification
Leadership & Community Involvement
Timeline
Generic

Ameerah Hall

New Britain

Summary

Client-focused professional with a strong background in claims management, customer service, and client support across healthcare and insurance sectors. Skilled in maintaining positive client relationships, coordinating internal processes, and ensuring service delivery aligns with contractual obligations. Demonstrates exceptional communication, organizational, and problem-solving skills with a keen ability to interpret policy documentation and deliver consultative support. Proven ability to manage multiple priorities and facilitate workflow accuracy in fast-paced environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

PLADS Case Manager

Aflac
09.2021 - Current
  • Manage short-term disability claims end-to-end, from eligibility determination to resolution.
  • Serve as the primary liaison between clients, employers, and medical providers to ensure clear communication and prompt resolution of inquiries.
  • Maintain comprehensive claim records and adhere to federal and company compliance standards.
  • Collaborate across departments to streamline processes and enhance the customer experience—skills transferable to account management roles.

Certified Nursing Aide

Maxim Healthcare / CT Children’s Hospital
01.2011 - Current
  • Adapt to new team environments quickly and communicate effectively across healthcare units.
  • Maintained detailed records and ensured quality care—paralleling client account monitoring and detail orientation.

New Business Resolution Specialist

Global Atlantic Financial Group
02.2019 - 01.2021
  • Handled insurance policy application discrepancies and compliance verifications for annuity products.
  • Coordinated directly with brokers, advisors, and internal departments to resolve NIGO issues and facilitate policy issuance.
  • Gained experience interpreting insurance documentation and ensuring client satisfaction through follow-ups.

Employee Specialist

CW Resources
06.2014 - 01.2015
  • Supported employee development and inclusion in the workplace.
  • Developed strong interpersonal skills and team coordination abilities.

Education

Studies in Science & Filmmaking

Los Angeles School of Film
01.2019

Certificate - Clerical/Administration

Goodwin Community College
East Hartford, CT
01.2014

Courses - General

Tunxis Community College
Farmington, CT
01.2013

Program Graduate - Certified Nursing Assistant

Middlesex Community College
Meriden, CT
01.2008

Skills

  • Account & Client Management
  • Insurance & Benefits Administration
  • Claims Lifecycle Oversight
  • Client Consultation & Relationship Building
  • CRM Software & Data Entry (Salesforce, EMR)
  • Internal Process Coordination
  • Analytical & Critical Thinking
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Regulatory Compliance

Certification

  • Certified Nursing Aide (CNA), Active Since 2008
  • CPR Certified

Leadership & Community Involvement

  • President, Policy Council of HRA
  • Football Coach Mom, Pop Warner League
  • Strong Leadership & Team Motivation
  • NAACP Board Invite – Pending

Timeline

PLADS Case Manager

Aflac
09.2021 - Current

New Business Resolution Specialist

Global Atlantic Financial Group
02.2019 - 01.2021

Employee Specialist

CW Resources
06.2014 - 01.2015

Certified Nursing Aide

Maxim Healthcare / CT Children’s Hospital
01.2011 - Current

Certificate - Clerical/Administration

Goodwin Community College

Courses - General

Tunxis Community College

Program Graduate - Certified Nursing Assistant

Middlesex Community College

Studies in Science & Filmmaking

Los Angeles School of Film

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