AMEERAH MICKENS
Charleston
Summary
Experienced collector with expertise in negotiations, account analysis, and delinquent account management. Skilled in customer service, call center operations, and debt negotiation. Proven ability to prevent past due accounts and offer hardship assistance. Demonstrated success in meeting collections regulatory guidelines and achieving payment acceptance goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COLLECTOR1
Truist
04.2023 - Current
- Responsible for collecting payments from clients at Truist.
- Prevent them from being past due
- Achieved optimal results through strategic negotiations.
- Noted crucial information during each call.
- Contributed to the completion of unique assignments.
- Provided solutions for financial challenges.
- Facilitate client comprehension of loan details.
CUSTOMER SERVICE REPRESENTATIVE
Rose International Inc.
09.2022 - 04.2023
- Collected payments to cure delinquency.
- Offered hardship assistance to clients and prevented delinquency.
CUSTOMER SERVICE REPRESENTATIVE
IBEX Global Robinhood
04.2021 - 09.2022
- As a customer service agent at Robinhood, I handle incoming calls or inquiries from prospective clients
- I assist customers effectively by solving their problems and updating their accounts
- It's also my job to provide customers with additional information and explain services
- I discuss and offer additional subscriptions about the Robinhood app with customers
- As a customer service agent, I tactfully handle confrontational or stressful interactions with the clients and make sure that their issue is resolved
- After completing a call I complete supporting paperwork and data entry as required
TODDLER LEAD TEACHER
YWCA Mel Wolf Child Development Center
10.2020 - 04.2021
- Being a lead teacher I am responsible for general administrative duties as assigned, for supervision of subordinate staff, and for planning, preparing, and implementing daily activities, monitoring children's progress, and maintenance of related records for assigned classroom
CREW MEMBER
Wendy's
02.2019 - 10.2020
- As a crew member at Wendy's I worked in the kitchen preparing food and at the front counter helping customers through the ordering process
- Some of my duties include operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assigned tasks
Education
HIGH SCHOOL OR EQUIVALENT - undefined
Capital High School
Charleston, WV05.2019
Skills
- Toddler Care
- Customer service
- Early Childhood Education
- Meal Preparation
- Repayment plan structuring
- Call center experience
- Collections processing
- Debt negotiation
- Skip tracing
- Payment acceptance
- Call center background
- Following conversation scripts
- Active listening
- Collections regulatory guidelines
- Collections
- Childcare
- Teaching
- Infant Care
- Kitchen Experience
- Fair debt practices
- Customer research
- Account analysis
- Delinquent account management
- Account management
- Assertiveness
- Goal orientation
- Script usage
- Decision-making
- Outbound calling
Certification
- Early Childhood Education,2019-05-01
- CPR Certification
Timeline
COLLECTOR1
Truist
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Rose International Inc.
09.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
IBEX Global Robinhood
04.2021 - 09.2022
TODDLER LEAD TEACHER
YWCA Mel Wolf Child Development Center
10.2020 - 04.2021
CREW MEMBER
Wendy's
02.2019 - 10.2020
HIGH SCHOOL OR EQUIVALENT - undefined
Capital High School
- Early Childhood Education,2019-05-01
- CPR Certification
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