Ameerah Muhammad
Matteson,IL
Summary
Over several years of Professional
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving. Understanding customer desires, ad providing customized solutions to build loyalty.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Virtual Patient Service Representative
Bee Mental Health
08.2023 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Made average of 45 outbound and inbound calls per day
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used Epic to schedule appointments.
- Took copayments and compiled daily financial records.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified patient insurance eligibility and entered patient information into system.
- Balanced deposits and credit card payments each day.
Paraprofessional
Prairie Hills School District 144
08.2023 - 05.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Helped teachers manage bus loading and unloading.
- Administered tests and assessments to evaluate student progress and performance.
- Monitored students in computer lab to enforce proper use of resources.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Paraprofessional
Matteson School District 162
03.2021 - 01.2023
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored over 50 students in various classrooms
Loan Processing Manager
AmeriCash Loans
02.2018 - 02.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assessed loan portfolios for compliance with underwriting policies.
- Processed loan applications and monitored progress from start to finish.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Managed over 30 incoming calls, emails and faxes per day from customer
Bank Teller Supervisor
JP MORGAN CHASE
02.2016 - 02.2018
- Process deposits, withdrawals and other banking transactions for a high volume of customers
- Perform account maintenance for members who want to change their banking products
- Examine checks for endorsements and verify info such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Managed approximately 60-80 customers a day
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Billing Representative
STATE FARM
06.2015 - 09.2015
- Researched and resolved billing issues in a timely manner
- Maintained customer records in accordance with policies and procedures ensuring accuracy of all records
- Independently participated in client meetings or conference calls regarding claim handling
- Composed letters, reports, and additional correspondence for agency
- Verified accuracy of accounts payable payments, resulting in 50% reduction in payment errors and check reissues.
Manager
Kmart
08.2013 - 02.2014
- Stocked shelves and managed inventory
- Assisted customers in making choices as well as locating items of interest for purchase
- Customer interaction that come to check out
- Maintaining daily account of the daily transactions
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed over 40 employees per day
Education
Associate’s Degree - Liberal Arts
Prairie State College
Chicago Heights, IL06.2015
Skills
- Interpreting physician orders
- Document filing
- Appointment confirmation
- Insurance verifying
- Eligibility determination
- Clinical data entry
- Customer service
- Medical terminology
- Verbal and written communication
- Phone etiquette
- Appointment scheduling
- Typing 35 wpm
- Insurance verification
- Scheduling appointments
Computersystemskills
- Microsoft Word
- Excel
- PowerPoint
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Educational Technology Specialist Certificate – Various accredited educational technology programs.
Timeline
Virtual Patient Service Representative
Bee Mental Health
08.2023 - Current
Paraprofessional
Prairie Hills School District 144
08.2023 - 05.2024
Paraprofessional
Matteson School District 162
03.2021 - 01.2023
Loan Processing Manager
AmeriCash Loans
02.2018 - 02.2021
Bank Teller Supervisor
JP MORGAN CHASE
02.2016 - 02.2018
Billing Representative
STATE FARM
06.2015 - 09.2015
Manager
Kmart
08.2013 - 02.2014
Associate’s Degree - Liberal Arts
Prairie State College
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