Ameerah Victoria

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Reached out to customers after completed sales to suggest additional service or product purchases.

Promoted to Office Manager July 2019.

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Developed close working relationships with front office and back office staff.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Developed policies and procedures for effective practice management.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Workers comp knowledgeable

• Vital Signs
• Patient Triage
• Pulmonary Function Testing
• Phlebotomy
• Filing
• Drug Screening
• Audio/Visual Screening
• Documented vital signs and health history for patients in clinic and hospital environments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Prepared initial patient charts for admission.
• Scheduled appointments, registered patients administered vaccines

• Pulled staff drawers (cash tills)
• Document all monetary transactions and report to management
• Resolved Customer Issues
• Managed staff and schedules
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Monitored security and handled incidents calmly.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

• Customer Service
• Inventory of Supplies
• Assist Customers in their purchasing needs
• Organized stock room by sorting merchandise for sales floor.
• Alerted management of merchandise sales trends and customer merchandise requests.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Trained new personnel regarding company operations, policies and services.