Ameerah Wasi

UWM (United Wholesale Mortgage) – Underwriter

March 2023 – April 2024

• Analyzed and underwrote mortgage loan files to determine borrower creditworthiness and compliance with company and investor guidelines.
• Reviewed income, asset, and credit documentation to assess risk and eligibility.
• Communicated effectively with brokers and internal departments to resolve conditions and maintain loan pipeline efficiency.
• Maintained accuracy and quality standards in a high-volume environment with strict deadlines.
• Ensured all loans adhered to agency and investor guidelines, as well as company policies and procedures.

• Conducted comprehensive reviews of customer calls and claims in strict adherence to company policies and procedures.
• Leveraged strong computer skills to facilitate efficient multitasking in a demanding and fast-paced environment.
• Maintained meticulous records of account assessments and entries in the system, ensuring data accuracy.

• Assisted healthcare providers and members with timely updates and eligibility verifications.
• Directed clients to the appropriate department or point-of-contact for prompt resolution of inquiries.
• Managed high volumes of inbound phone inquiries while skilfully routing calls to the relevant personnel.
• Collaborated with departmental teams to coordinate and resolve client questions and issues.
• Demonstrated exceptional data entry skills by accurately recording and maintaining essential patient information.
• Provided valuable administrative assistance, including faxing, closing cases, and ensuring systematic data entries.

• Effectively handled inbound calls from clients, addressing their inquiries and requests.
• Regularly referred to various County program documents, user manuals, websites, and other resources to provide accurate information and complete system entries.
• Proficiently interpreted County processes, requirements, rules, and regulations, delivering clear and understandable explanations to clients.
• Actively participated in employer-led training programs, further developing time management, organizational, and customer service skills, while ensuring accurate data entry into the system.