Ameerah K Hill
Sacramento,CA
Summary
Meticulous, focused in customer service 10 + years of extensive experience in providing a variety of healthcare, customer service, and administrative support with attention to detail, genuine passion for delivering premium,compassionate patient and customer care. Exceptionally organized and focused, adept at managing multiple responsibilities at a fast pace and high stress environment.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Infante Family Care
04.2023 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical record request for insurance companies and medical providers.
- Updated patients medical records.
- Organized paperwork such as charts and reports for office and patient needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
State Tested Nurse Aide
Essential Screening Solutions
08.2022 - 04.2023
- Scheduled COVID-19 testing prior to medical procedures and surgeries.
- Administered required COVID 19 rapid tests and collected specimens.
- Collected nasal-pharyngeal samples for PCR testing of COVID 19.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Documented patient information and care activities in electronic health record.
General Manger
Hoke Air Conditioning And Heating
04.2021 - 07.2022
- Handled customers inquiries and suggestions courteously and professionally.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
Office Assistant
Early Impressions Development Center
10.2015 - 06.2021
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with budgeting and financial management to keep office operating within budget.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Seaside High School
Seaside, CABusiness Administration
University of Phoenix
Tempe, AZSkills
- Medical Billing
- Insurance Verification
- Patient Scheduling
- Maintaining Financial Records
- Office Management
- Insurance Claims
- Front Desk Operations
- Customer Service
- Appointment Setting
- Medical Coding
- Medical Terminology
- Patient Billing
- Office Administration
- BLS Certified
- Payment Scheduling and Collection
- Reminder calls
- Medical Records Verification
Timeline
Medical Receptionist
Infante Family Care
04.2023 - Current
State Tested Nurse Aide
Essential Screening Solutions
08.2022 - 04.2023
General Manger
Hoke Air Conditioning And Heating
04.2021 - 07.2022
Office Assistant
Early Impressions Development Center
10.2015 - 06.2021
High School Diploma -
Seaside High School
Business Administration
University of Phoenix