Amefika Hall
Summary
- Excellent customer service skills
- Experience in collections and conflict resolution
- Proficiency in Microsoft Office applications
- Six plus years of experience in telecommunications and call center environment
- Professional verbal and written communication skills
- Enthusiastic with time management and interpersonal skills
Seasoned driver possessing exemplary safety record and in-depth knowledge of DOT regulations. Skilled in navigating long-haul routes, safely loading and unloading cargo. Committed to providing excellent customer service and delivering freight on time. Dependable candidate experienced in navigating long-haul routes and managing paperwork for cross-border shipments. In-depth knowledge of route logistics and vehicle maintenance needs. Physically fit individual possessing excellent physical stamina to move and lift heavy items and good knowledge of local and highway roads.
Overview
18
18
years of professional experience
Work History
Flatbed Truck Driver
MT Select
01.2022 - Current
- Collaborated with dispatchers for effective communication regarding pick-ups, deliveries, and any delays or issues encountered.
- Assisted in reducing downtime due to mechanical failures through proactive vehicle maintenance checks before each trip.
- Maximized payload capacity while adhering to legal weight limits through efficient loading practices.
- Increased customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Ensured cargo safety by properly securing loads with chains, straps, and tarps.
Flatbed Truck Driver
Prime Inc.
12.2019 - 12.2021
- Collaborated with dispatchers for effective communication regarding pick-ups, deliveries, and any delays or issues encountered.
- Assisted in reducing downtime due to mechanical failures through proactive vehicle maintenance checks before each trip.
- Maximized payload capacity while adhering to legal weight limits through efficient loading practices.
- Ensured cargo safety by properly securing loads with chains, straps, and tarps.
- Navigated various terrains safely, including urban centers, mountainous regions, and rural areas in diverse weather conditions.
Hot Shot Driver
Hall and Son's Transportation
08.2019 - 12.2019
- Managed paperwork effectively, keeping accurate records of completed deliveries and communicating any issues promptly.
- Maintained strong relationships with clients by consistently delivering exceptional service in a timely manner.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
- Participated in ongoing professional development opportunities related to driving techniques, industry trends, and regulatory changes to stay ahead of the curve.
Customer Service Representative
Verizon
06.2016 - 08.2019
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
West Telemarking
01.2016 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Safety Coach, Packer, Feeder
Spherion Staffing (Target Distribution Center)
07.2015 - 01.2016
- Served as Safety Coach and is responsible for training fellow employees of safety protocol for the plant
- Worked at a rapid pace to meet tight deadlines
- Operated scanning systems efficiently and accurately to pick and pack
- Inventory knowledgeable
- Follows proper selection procedures as established by the company.
Server
Carrabba's Italian Grill
03.2014 - 07.2015
- Delivered exceptional, friendly and fast service
- Answered questions about menu selections and made recommendations as necessary
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Technical Solutions Representative
HP-FedTraveler.com
09.2008 - 12.2013
- Handled telephone interactions and transactions with federal employees
- Booked travel as well as utilized the FedTraverler.com web application and trouble ticketing system to provide travel booking and help desk support to federal travelers
- Answered customer telephone calls to solve problems and address questions regarding travel accounts and travel planning
- Made reservations, reserved flights, rental cars, hotel rooms, and reported expenses
- Other duties included documenting and tracking interaction with customers until problem/issue is resolved
- Escalated and dispatched request for assistance to the appropriate support team, along with conducting follow-up calls with users when the incident has been resolved also received recognition as employee of the month for excellent customer service and efficiency.
Server
Chili's Restaurant
12.2006 - 09.2008
- Delivered exceptional, friendly and fast service
- Answered questions about menu selections and made recommendations as necessary
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Customer Service Representative
Manpower (US Department of Education)
03.2006 - 12.2006
- Provided counsel to borrowers on current loan situations
- Communicated on various levels to borrowers in distress
- Assisted borrowers with consolidation arrangements and additional information as needed
- Handled time sensitive and confidential information in a high-volume call center
- 98% level of customer satisfaction
- Reviewed information given by clients of customers with overdue accounts
- Placed phone calls sent invoices or emailed customers to remind them of account contracts payments due dates and amount owe.
Education
Social Science; Education
University of Alabama at Huntsville
Huntsville, ALSocial Science; Education
Auburn Montgomery
Montgomery, ALSkills
- Maintaining logs
- Safe Driving Practices
- Heavy Lifting
- Defensive Driving
- Excellent Communication
- Organizational Skills
- Quantity and Quality Assessments
- Logistics Coordination
- Commercial driving
- Safe Food Handling
- Food Delivery
Timeline
Flatbed Truck Driver
MT Select
01.2022 - Current
Flatbed Truck Driver
Prime Inc.
12.2019 - 12.2021
Hot Shot Driver
Hall and Son's Transportation
08.2019 - 12.2019
Customer Service Representative
Verizon
06.2016 - 08.2019
Customer Service Representative
West Telemarking
01.2016 - 06.2016
Safety Coach, Packer, Feeder
Spherion Staffing (Target Distribution Center)
07.2015 - 01.2016
Server
Carrabba's Italian Grill
03.2014 - 07.2015
Technical Solutions Representative
HP-FedTraveler.com
09.2008 - 12.2013
Server
Chili's Restaurant
12.2006 - 09.2008
Customer Service Representative
Manpower (US Department of Education)
03.2006 - 12.2006
Social Science; Education
University of Alabama at Huntsville
Social Science; Education
Auburn Montgomery