Ameia Hill
Las Vegas,NV
Summary
Seasoned Insurance Producer with background in residential insurance. Possess strong skills in policy planning, risk assessment and client relationship management. Known for crafting tailored solutions based on individual client needs and for contributing to growth of customer base. Endowed with strong communication skills, adaptability, and strategic thinking, crucial for success in fast-paced insurance industry. Customer-focused Resident Insurance Producer known for productivity and efficient task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel at communication, adaptability, and problem-solving to meet diverse client needs and ensure satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Insurance Producer
Authur J Gallagher
Las Vegas, Nevada
05.2023 - Current
- Cultivated strong relationships with clients and insurance carriers.
- Analyzed client risk profiles to recommend appropriate coverage options.
- Managed client renewals and policy adjustments efficiently.
- Provided expert guidance on claims processes and documentation requirements.
- Processed policy changes including endorsements and cancellations in a timely manner.
- Participated in continuing education courses to stay abreast of changes in the insurance industry.
- Participated in weekly team meetings discussing performance metrics, challenges faced in the field.
- Analyzed customer data to determine eligibility for discounts or special rates.
Restaurant owner
Roots sea and soul food
Las Vegas, NV
07.2020 - Current
- Ensuring incoming sta complies with company policy
- Training sta to follow restaurant procedures
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employees’ hours
- Recording payroll data
- Ordering food, linens, gloves and other supplies while staying within budget limitations
Head Chef
food service
Las Vegas, NV
03.2016 - Current
- Preparing and storing food safety before and during events
- Setting up all tables and food service areas with chairs, linens and dishes
- Serving food to guests at events
- Cleaning up and tearing down the dining area by removing all tableware, linens, garbage and furniture
- Creating menus according to a client’s preferences and dietary needs
- Visiting sites before events to assess the kitchen facilities and make necessary plans
- Ordering any necessary supplies for events
- Settling on prices and creating contracts for clients
Personal Phone Banker
RDI Corporation
Henderson, NV
01.2019 - 01.2020
- Help customers open up checking and savings accounts
- Assist clients in opening lines of credit
- Maintain customer accounts and help resolve disputes
- Refer customers to loan ocers or other financial specialists
- Resolve debit and credit issues
- Complete basic data-entry and administrative duties
- Use banking software to help clients make financial decisions
- Assist with online banking
Call Center Customer Service Representative
Alpha Connect
Las Vegas, NV
02.2019 - 09.2019
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, oering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Customers Service Representative
Sitel
Las Vegas, NV
09.2018 - 03.2019
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most eective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Warehouse Associate
Newegg
Industry, CA
02.2017 - 09.2018
- Collecting merchandise from the distribution center and safely transporting materials to the shipping bay.
- Receiving and documenting merchandise for delivery or return.
- Keeping an inventory of all merchandise entering or exiting the warehouse.
- Identifying any missing, lost or damaged materials and immediately notify the supervisor.
- Ensuring that all the merchandise is safely and securely packed and labeled for shipping.
- Managing all merchandise with appropriate care.
- Assisting with training of newly employed workers.
- Scanning labels to ensure products are shipped to the right destination.
Contractor
Encore
Brea, CA
08.2014 - 02.2017
- Keep the project on the appropriate timeline. Delays can cause finance issues or result in unfortunate weather timing if the build is spanning multiple seasons. The
- General Contractor is directly responsible for ensuring a quality build within the quoted timeframe.
- Manage subcontractors and labor related to the job. Skilled laborers will often need to complete portions of the project, including plumbing, electrical and carpentry.
- While the General Contractor may have the appropriate certifications in some of these areas, and may take on some of the work, it could be necessary to hire others to complete the project.
- Order materials related to the build and work with the vendors to ensure the correct deliveries are taking place according to the timeline. A delay in any key element can cause the entire project to sit idle while waiting for its arrival. The General
- Contractor will be in constant contact with wholesalers and supply stores in order to properly stock the site.
- Communicate status of the project throughout the build with the client and other pertinent parties.
Bus Driver
Los Angeles Unified school district
Pasadena, CA
04.2012 - 05.2014
- Transport children and other passengers to and from school
- Obey all trac laws
- Maintain a clean and mechanically sound bus at all times
- Ensure the safety of all students
- Verify permissions for children who ride home with friends
- Assist students with getting on and
- The bus as needed
- Discipline children as needed to maintain a safe environment
- Perform inspections of the bus before and after each route
- Attend safety meetings as required
Medical Administrative Call Center Representative
Alta resources
Brea, CA
07.2013 - 12.2013
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, oering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Administrative Medical Assistant
Dr Kams chiropractic oce
Glendale, CA
12.2012 - 12.2013
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
- Answering phone calls, creating appointments, directing the calls as required and handling all queries
- Informing the Doctor, Nurse or other healthcare facilitators about impending appointments
- Maintaining a filing system for all patient documents and reports submitted
- Answering emails and other electronic messages as required
- Creating invoices and bills, processing insurance forms and managing vendors and contractors
- Managing inventory and placing orders as required
- Transcribing all notes and documents related to treatments
Cashier
TJ maxx
Pasadena, CA
06.2011 - 05.2013
- Process sales transactions
- Calculate the cost of products or services
- Accept payments
- Calculate and return change when required by the payment method
- Maintain adequate change denominations in the cash drawer and request additional change
- Answer customer questions about products or services
- Reconcile cash drawers and sales receipts
- Report issues with equipment
Nurse Internship
Huntington Hospital
Pasadena, CA
09.2011 - 02.2013
- Assisting Doctors or Supervisors with patients
- Administering treatment to patients
- Performing exams
- Collecting and interpreting patient information
- Contacting patients regarding tests or upcoming appointments
Customer Service Representative
Motivational fulfillment logistics
Chino, CA
08.2009 - 01.2011
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most eective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
Collections Specialist
Bank Of America
Glendale, CA
01.2007 - 09.2010
- Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency
- Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt
- Communicating with the sales department to maintain accurate and updated information on client accounts and payments
- Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit
- Processing customer payments, account adjustments and customer refunds where appropriate
- Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately
Education
certificate -
Everest College
Alhambra, CA01.2013
High School Diploma -
Arcadia High School
05-2006
Skills
- Call Center/Customer Care
- Collections
- Customer Support banking
- Medical Administrative
- Customer Support Banking
- Bus Driver
- Chef
- Warehouse associate Customer service support professional experienced working in fast paced environment demanding strong organization, technical and interpersonal skills, trustworthy, ethical, and confidential: medical professional billing and coding , committed to superior customer service, confident and poised in interaction with individuals at all levels Detail oriented , Customer service relation , account payable/ Receivable , telephone etiquette, word processing and typing , filing data archiving, general accounting, problem solving , collections strong interpersonal skills and communication skills, and counseling at risk youth
- Client relationship management
- Risk analysis
- Policy adjustment
- Customer service excellence
- Time management
- Team collaboration
- Critical thinking
- Insurance eligibility
Certification
- HIPAA Present
- OSHA Present
- CPR/First Aid Present
- P & C Licensed
Custom
- Willing to relocate: Yes
- Authorized to work in the US for any employer
Timeline
Resident Insurance Producer
Authur J Gallagher
05.2023 - Current
Restaurant owner
Roots sea and soul food
07.2020 - Current
Call Center Customer Service Representative
Alpha Connect
02.2019 - 09.2019
Personal Phone Banker
RDI Corporation
01.2019 - 01.2020
Customers Service Representative
Sitel
09.2018 - 03.2019
Warehouse Associate
Newegg
02.2017 - 09.2018
Head Chef
food service
03.2016 - Current
Contractor
Encore
08.2014 - 02.2017
Medical Administrative Call Center Representative
Alta resources
07.2013 - 12.2013
Administrative Medical Assistant
Dr Kams chiropractic oce
12.2012 - 12.2013
Bus Driver
Los Angeles Unified school district
04.2012 - 05.2014
Nurse Internship
Huntington Hospital
09.2011 - 02.2013
Cashier
TJ maxx
06.2011 - 05.2013
Customer Service Representative
Motivational fulfillment logistics
08.2009 - 01.2011
Collections Specialist
Bank Of America
01.2007 - 09.2010
certificate -
Everest College
High School Diploma -
Arcadia High School
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