Ameia Smith
Upper Marlboro,MD
Summary
Highly accomplished Clinical Supervisor with over 18 years of progressive experience in medical assisting and healthcare leadership. Proven expertise in supervising clinical staff, optimizing workflows, and ensuring compliance with healthcare standards including HIPAA, OSHA, and JACHO. Adept at balancing administrative oversight with direct patient care, fostering high-performing teams, and delivering exceptional patient outcomes. Skilled communicator with a passion for mentoring staff and improving healthcare delivery systems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Supervisor
Capital City Primary Care
01.2020 - Current
- Lead and supervise a clinical team of medical assistants, nurses, and administrative staff in a high-volume practice serving 20-40 patients daily.
- Oversee staff scheduling, time management, and coverage to ensure efficient clinic operations.
- Design and implement staff training programs, boosting compliance with safety and clinical protocols.
- Partner with physicians and management to streamline workflows, reducing patient wait times by 45% while increasing provider efficiency.
- Conduct performance evaluations, provide mentorship, and resolve employee conflicts to promote team growth and retention.
- Collaborate with quality assurance teams on audits and corrective action plans, maintaining 100% compliance with federal and state regulations.
- Manage supply inventory and vendor relations to control costs and ensure uninterrupted patient care.
- Led and directed a team of 3 clinical personnel and support staff.
- Conduct insurance verifications, prior authorizations and assist with billing and coding.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Senior Medical Assistant
Medstar Health
01.2017 - 01.2020
- Served as lead medical assistant, supporting a team of 4 providers in family medicine, internal medicine, and specialty practices.
- Coordinated daily patient flow, balancing provider schedules and patient needs to maximize efficiency.
- Trained and mentored new medical assistants, ensuring adherence to clinical standards and documentation accuracy.
- Performed advanced clinical tasks including administering injections, conducting EKGs, venipuncture, wound care, and patient triage.
- Maintained detailed medical records using EHR systems and collaborated with providers to ensure accurate documentation.
- Assisted in implementing new patient education initiatives, improving treatment plan adherence by 30%.
Medical Assistant
Largo Primary Care
03.2015 - 01.2017
- Delivered hands-on clinical support, including collecting vital signs, recording medical histories, and preparing patients for examinations and procedures.
- Supported front-office operations such as appointment scheduling, insurance verification, and patient intake.
- Assisted in minor procedures, lab specimen collection, and sterilization of medical instruments.
- Demonstrated strong interpersonal skills, contributing to high patient satisfaction scores.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Certified Medical Assistant (CMA) - Medical Assitant
Sanford Brown Medical Institute
Landover, MD01.2007
Skills
- Electronic Health Records (EHR): Epic, Cerner, Allscripts, Athena
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Practice Management & Billing Software
- Clinical Equipment Operation & Maintenance
- Clinical skills
- Team supervision
- Clinical training
- HIPAA
- Referral Coordination
- Recruitment
- Staff scheduling
Affiliations
National Health Associations – Active Member
Certification
- Certified Medical Assistant (CMA) – Sanford Brown Medical Institute 2007
- CPR & Basic Life Support (BLS) – American Heart Association, 2024
- Additional Certifications – EKG, Phlebotomy
Core Competencies
- Clinical Team Supervision & Development
- Workflow & Patient Flow Optimization
- Training, Mentoring & Performance Evaluations
- Scheduling & Staff Coordination
- Time Management
- EHR & Practice Management Systems (Epic, Cerner, Athena)
- OSHA, HIPAA & JCAHO Compliance
- Patient-Centered Care & Education
- Quality Improvement & Risk Management
- Multidisciplinary Collaboration
- Inventory & Supply Chain Management
- Travel and Holiday Festivities Arrangements for Provider and staff
Timeline
Clinical Supervisor
Capital City Primary Care
01.2020 - Current
Senior Medical Assistant
Medstar Health
01.2017 - 01.2020
Medical Assistant
Largo Primary Care
03.2015 - 01.2017
Certified Medical Assistant (CMA) - Medical Assitant
Sanford Brown Medical Institute