Ameity George
Manchester,CT
Summary
Customer Service Representative skilled in communication, problem-solving, and maintaining positive relationships with customers. Proven ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Working Solutions/Turbo tax project
03.2024 - Current
- Chat, Email and phone calls with Customers to help navigate the Turbo Tax platform
- Verified client's information/ 2 step verification
- Screenshare with client to help with data entry and navigation of system
- Data entry of client’s information during and after calls including notes of conversation
- Troubleshooted the issues the client was having until we came to a resolution
Program Advisor
Working Solutions/Sylvan Learning Center
08.2004 - Current
- Answering inbound calls
- Outbound calls/webleads
- Book appointments/assessments
- Take detailed notes
- Sales
Package Scanner
Amazon
11.2021 - 02.2024
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts
- Assembled cartons, crates and containers to prepare for shipping
- Verified labels for appropriate order numbers and item specifications
- Trained new employees regarding warehouse procedures and standards
Patient Care Assistant
A Caring Hand Foundation
09.2019 - 09.2021
- Played games with patients to boost mood, improve memory and provide light entertainment
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented patient intake and dietary requirements and aided with feeding and monitoring
- Performed minor housekeeping tasks to keep patient areas clean and sanitized
Cashier
Kohl's
09.2017 - 09.2019
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Delivered high level of customer service to patrons using active listening and engagement skills
Cashier
Walmart
11.2012 - 09.2017
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Accepted cash and credit card payments, issued receipts and provided change
- Helped customers find specific products, answered questions and offered product advice
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Delivered high level of customer service to patrons using active listening and engagement skills
Education
Associates - Health Sciences, Nursing
Goodwin College
East Hartford, CT01.2021
Rasmussen College
01.2016
Goodwin College
East Hartford, CT01.2002
Studies
East Catholic High General
01.1999
Skills
- Product Inspection, Quality, People Skills, Customer Service, Active Listening, Critical Thinking
- Friendly, positive attitude, good work ethic
- Material sort
- Team management
- Chat, email, and phone
- Data entry
- Remote/Virtual
- Clarity, bright pattern, Slack, Salesforce, and Amazon Workspace
- Inbound and Outbound Calling
- Comprehensive Product Understanding
- Effective Call Management
- Accurate Data Entry
- Information Security
- Scheduling
- Appointment Scheduling
- Complaint resolution
- Call Center Operations
- Technical Support
- Quality Control
- Adaptive team player
- Conflict Resolution
- Customer Service
- Strategic sales knowledge
- Coordination
- Computer Proficiency
- Building rapport
- Professional telephone demeanor
- Calendaring
- Active Listening
- Courteous demeanor
- Live chat support
- De-Escalation Techniques
- Complaint Handling
- Positive and professional
- Product Education
- Retail sales customer service
- Quality Assurance Controls
- Documentation
- Product Sales
- Multi-Task Management
- Call center procedures
- Prioritization
Timeline
Customer Service Representative
Working Solutions/Turbo tax project
03.2024 - Current
Package Scanner
Amazon
11.2021 - 02.2024
Patient Care Assistant
A Caring Hand Foundation
09.2019 - 09.2021
Cashier
Kohl's
09.2017 - 09.2019
Cashier
Walmart
11.2012 - 09.2017
Program Advisor
Working Solutions/Sylvan Learning Center
08.2004 - Current
Associates - Health Sciences, Nursing
Goodwin College
Rasmussen College
Goodwin College
Studies
East Catholic High General
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