Results-driven leader with strong skills in customer service and training. Known for enhancing team performance and ensuring safety compliance, contributing to high-quality service delivery and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Overnight Stocker and Receiver
Walmart Supercenter
10.2025 - Current
Received and processed incoming inventory shipments efficiently.
Stocked shelves with merchandise, ensuring optimal organization and visibility.
Conducted regular inventory counts to maintain accurate stock levels.
Implemented safety protocols to minimize hazards during stocking activities.
Stocked designated items on shelves, end caps and displays.
Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
Owner/ LLC- Janitoral Company
Keyontea"s Cleaning Service
01.2005 - Current
Managed daily operations to ensure high-quality cleaning services for diverse clientele.
Developed training programs that enhanced staff efficiency and service quality.
Implemented inventory management systems to optimize supply usage and reduce costs.
Established customer feedback mechanisms to improve service delivery and client satisfaction.
Coordinated schedules and assignments for cleaning teams, ensuring timely completion of tasks.
Cultivated relationships with suppliers to secure favorable contracts and reliable service materials.
Evaluated employee performance regularly, providing constructive feedback for professional growth.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Supervisor
Jani Care Clean Service
05.2019 - 07.2025
Supervised daily cleaning operations, ensuring adherence to quality standards and client specifications.
Trained and mentored new staff on effective cleaning techniques and safety protocols.
Coordinated scheduling for multiple teams, optimizing workflow efficiency across various assignments.
Conducted regular inspections of facilities to identify areas for improvement in cleanliness and service delivery.
Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cook/Food Service Worker
High Neighbor Groccery Store
03.2018 - 07.2018
Developed and executed diverse menu items, ensuring high-quality culinary standards.
Managed kitchen operations, optimizing workflow and maintaining cleanliness and safety protocols.
Trained and mentored junior staff, fostering skill development and team cohesion.
Collaborated with suppliers to maintain inventory levels and ensure fresh ingredient availability.
Education
Medical Laboratory Science
BRCC COMMUNITY COLLEGE
Baton Rouge, LA
01-2011
Bachelor - Welding
Louisiana State University,
Baton Rouge, LA
02-2009
GED -
Capitol High School
1000 N,23rd St Baton Rouge La 70802
08-1995
Skills
Merchandise handling
Shipping and receiving
Stock replenishment
Order picking
Warehouse safety
Loading and unloading
Workplace cleanliness
Shelf stocking
Stock organization
Labeling products
Material handling equipment
Maintaining displays
Product rotation
Stockroom organization
Barcode scanning
Punctual and reliable
Warehousing operations
Inventory management
Warehouse software systems
US Driver's license
Invoice reconciliation
Customer RMA management
Inventory software
Shipping documentation
Teamwork and cooperation
Time management
Self-motivated and independent
Attention to detail
Package handling
Effective communication
Organization and prioritization
Relationship building
Data entry
Safety procedures
Task prioritization
Product knowledge
Shipment tracking
Stock rotation
Interpersonal skills
Hazardous materials handling
Inspection and quality control
Equipment maintenance
Workflow optimization
Accomplishments
Supervised team of [Number] staff members.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Documented and resolved [Issue] which led to [Results].
Achieved [Result] through effectively helping with [Task].
Certification
[Area of certification], [Company Name] - [Timeframe]