Summary
Work History
Overview
Education
Skills
Accomplishments
Certification
having fun, dancing, listening to music
Languages
Timeline
Generic

Amel Kebede

Silver Spring,MD

Summary

Legal professional with strong skills in writing, organizing and project managing cases related to Workers compensation law, Criminal law, Administrative law, and contract law. Expertly conducts research, collects witness statements and organizes files. Experienced working with diverse populations to optimize representation.

Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 5+ years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Recognized by patients for delivering five-star patient care.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Patient Care Technician

Maxim Healthcare
Silver Spring, MD
11.2022 - Current
  • Obtained Student vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important student information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented Student information and care activities in electronic/paper health record.
  • Administered Covid19 test and conveyed important information to registered nurse.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to COVID19 patients in school facility.

Office Leader

H&r Block
Bethesda, MD
11.2021 - Current
  • Managed over 50 customer calls per day. over 380 in total
  • Increased office sales by 20%

  • 'Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Controlled finances to lower costs and keep business operating within budget.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Developed and implemented strategies to streamline office operations.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

Team Lead

Kensington Park Senior Living
3620 Littledale Rd, Kensington, MD 20895
03.2019 - Current
  • Cared for residents in assisted living facility, independent living facility, memory care facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as Alzheimer's disease, respiratory failure, Dementia disease, diabetes, Parkinson's disease, schizophrenia and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Paralegal

LerchEearly Brewer Law Firm
Bethesda, MD
08.2022 - 01.2023
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Edited and proofread legal documents to verify accuracy.
  • Managed over 60 calls per day
  • increased sales by 10%
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into company database.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Prepared legal briefs, motions, and pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters, briefs, and memos.
  • Interviewed clients to obtain information relevant to cases.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Researched statutes, decisions, legal articles, and codes.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Attended court hearings and depositions to take notes and document proceedings.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Collaborated with attorneys to develop strategies for each case.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
  • Generated leads to meet and exceed revenue goals by identifying new clients.
  • Created weekly, monthly and quarterly expense reports.
  • Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.

CNA

Homewatch CareGiversInc
10.2021 - 01.2022
    • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
    • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
    • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
    • Helped clean and prepare patient consultation rooms to maintain hygiene standards
    • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
    • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
    • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
    • Educated patients and family members on best home care practices for healing and recovery.
    • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
    • Documented patient information and care activities in electronic health record.
    • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
    • Responded to patient requests for supplies and personal comfort items such as extra blankets.
    • Helped patients complete range of motion exercises to prevent loss of function during care.
    • Upheld infection control and prevention policies across different patient-facing areas.
    • Transported patients between rooms and appointments or testing locations.
    • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
    • Followed directions of licensed nurses to administer medications and treatments.
    • Cared for clients with diagnoses such as Alzheimer's disease, Dementia disease, and Parkinson's disease.
    • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
    • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Retail Sales Associate/Team Leader

Macy's Department Store
11160 Veirs Mill Rd, Wheaton, MD 20902
11.2017 - 02.2019
  • Managed over 50 customer calls per day
  • Increased sales by 15%
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Fundraiser

Donorworx
Silver Spring, MD
03.2017 - 05.2017
    • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
    • Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
    • Planned and implemented fundraising events.
    • Attended fundraising events and conferences to stay informed on industry developments and network with peers.
    • Cultivated relationships with existing and potential donors to increase donations.
    • Conducted research to identify and target potential donors for fundraising campaigns.
    • Maintained accurate financial records to stay compliant with regulations and enable tracking of funds.
    • Developed and executed creative strategies to promote fundraising events.
    • Proposed fundraising opportunities to potential donors to increase sources of funding.

Sales Associate/Company Owner

Grocery Store Outlet
Addis Ababa, Ethiopia
02.2008 - 04.2009
  • Managed over 60 customer calls per day
  • Increased sales by 50%
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products/goods
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, Cash and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Managed returns, exchanges and refunds in accordance with store policy

Sales Associate/Company Owner

Shemse Electronics
Addis Ababa, Ethiopia
08.2006 - 03.2008
  • Managed over 60 calls per day
  • Increased sales by 50%
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about products/goods
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, Cash and receipts to customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to event marketing, sales and brand promotion.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.

Overview

17
17
years of professional experience
1
1
Certification

Education

Bachelor of Science - Legal Studies

University of Maryland - College Park
College Park, MD
12.2022

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
07.2014

Skills

  • Patient Feeding
  • Feeding Assistance
  • Mobility Assistance Aptitude
  • Proper Staffing
  • Healthy Living Activities
  • Bathing and Dressing
  • Coordination
  • Patient Information Collection
  • Microsoft Excel
  • Patient Service
  • Reading Comprehension
  • Admissions Support
  • Calm Under Stress
  • First Aid
  • Blood Glucose Monitoring
  • Monitoring Patient Conditions
  • Hospice and Palliative Care
  • Patient Transporting
  • Writing
  • Documenting Behaviors
  • Time Management
  • Critical Thinking
  • Activity Coordination
  • Troubleshooting
  • Responding to Emergencies
  • Supporting Personal Needs
  • Performing Patient Intakes
  • Quick Problem Solver
  • Emotional and Social Support
  • Health Information Database Software
  • Patient Assessments
  • Judgment and Decision-Making
  • Active Listening
  • Efficient and Reliable Team Player
  • Microsoft Office
  • Grooming and Bathing Assistance
  • Medication Assistance
  • Bed Making and Linen Changes
  • Meal Planning
  • Speaking
  • File and Data Retrieval Systems
  • Receiving Shipments
  • Price Changes
  • Office Equipment
  • Digital Filing
  • Case Management Software
  • Team Bonding
  • Professional Development
  • Data Communications
  • Workflow Optimization
  • Providing Feedback
  • Customer Relations
  • Performance Review
  • Employee Recognition
  • Technical Support
  • Revenue Management
  • Coaching and Training
  • Business Administration
  • Office Supplies and Inventory
  • Conflict Management
  • Information Protection
  • Electronic Filing System
  • Practice Management
  • Customer Satisfaction
  • Report Preparation
  • Work Orders
  • Personnel Management
  • Employee Timesheet Processing
  • Office Administration
  • Motion Preparation
  • Case Logistics
  • Legal Jargon Knowledge
  • Credit Disputes
  • Account Administration
  • Prospecting Clients
  • Expertise in Legal Proceedings
  • Statement Billings
  • Bankruptcy Law
  • Administrative Support
  • Electronic Discovery
  • Proofreading
  • Document Statements
  • Criminal Law
  • Client Support
  • Confidentiality Understanding
  • Settlement Statements
  • Jury Selection
  • IRS Filings
  • Case File Preparation
  • Drafting Correspondence
  • Customer Relationship Management
  • Data Collection
  • Troubleshooting Complex Problems
  • UCC Filings
  • Risk Management
  • Research Facts
  • Project Management
  • Negotiation
  • Exhibit Organization
  • Court Document Filing
  • Legal and Court Processes
  • Financial and Estate Planning
  • Work Assignments
  • Legal Case Files
  • Litigation Support
  • Estate Tax Returns
  • Tax Laws
  • Assisting Lawyers
  • Marital Settlement Agreements
  • Court Transcription
  • Document Control Support
  • Online Databases
  • Motions Drafting
  • File and Records Management
  • Intake Services
  • Corporate Law
  • Manage Schedules
  • Juris doc
  • Evidence Gathering
  • Legal Compliance
  • Federal Guidelines
  • Legal Research
  • Commercial Litigation
  • Legal Precedent
  • Case Management
  • Oral Arguments
  • Client Correspondence
  • Court Depositions
  • Project Organization
  • Meeting Preparation
  • Tax Expertise
  • Team Oriented
  • Documenting
  • Software Process Management
  • File Pleadings
  • Trial Proceedings
  • Managing Service Level Agreements
  • Court Policies and Programs
  • Strong Research Skills
  • Review of Pleadings
  • Brief Development
  • Identifying Client Goals

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.
  • Achieved #1 spot throughout 19 district in H&r Block consecutively for two seasons by completing returns with accuracy and efficiency.

Certification

  • CNA - Certified Nursing Assistant
  • Licensed CPR/AED

having fun, dancing, listening to music

During my free time, i like to listen to music, dance and relax. My favorite artist is none other than Beyonce.

Languages

Amharic
Full Professional
Arabic
Limited Working

Timeline

Patient Care Technician

Maxim Healthcare
11.2022 - Current

Paralegal

LerchEearly Brewer Law Firm
08.2022 - 01.2023

Office Leader

H&r Block
11.2021 - Current

CNA

Homewatch CareGiversInc
10.2021 - 01.2022

Team Lead

Kensington Park Senior Living
03.2019 - Current

Retail Sales Associate/Team Leader

Macy's Department Store
11.2017 - 02.2019

Fundraiser

Donorworx
03.2017 - 05.2017

Sales Associate/Company Owner

Grocery Store Outlet
02.2008 - 04.2009

Sales Associate/Company Owner

Shemse Electronics
08.2006 - 03.2008

Bachelor of Science - Legal Studies

University of Maryland - College Park

High School Diploma -

Montgomery Blair High School

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Amel Kebede