Amel Muric

Efficiently Load Trucks: Arrange products in the truck to maximize space and ensure safe transport.

Proper Weight Distribution: Ensure the weight is evenly distributed in the truck to avoid damage during transit.

Use of Loading Equipment: Safely operate pallet jacks, forklifts, or other equipment to load products onto the truck.

Safe Lifting Techniques: Use proper lifting methods to avoid injury when handling heavy or bulky items.

Personal Protective Equipment (PPE): Wear required safety gear (gloves, steel-toed boots, etc.) while loading.

Attention to Detail

Verify Orders: Check that the correct items are being loaded according to the shipment list.

Check for Damage: Inspect products for damage before loading and report any issues.

Meet Deadlines: Load trucks efficiently to meet shipping deadlines.

Work Quickly and Accurately: Balance speed with accuracy to ensure trucks are loaded correctly and on time.

Customer Service
Friendly, approachable, and attentive to customer needs. Greet and interact with customers in a positive, approachable way. Anticipate their needs to provide excellent service.

Order Accuracy & Delivery
Take orders correctly, ensuring special requests or dietary needs are communicated to the kitchen. Serve food and beverages promptly and ensure orders are delivered as requested.

Multitasking & Efficiency
Manage multiple tables, juggling orders, drinks, and customer needs. Stay organized and prioritize tasks to meet the needs of all customers during busy times.

Teamwork
Work collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service and customer satisfaction. Assist team members during busy periods to ensure no table is left waiting.

Upselling & Product Knowledge
Promote menu items by suggesting specials, desserts, or drinks to increase sales. Be familiar with the menu, ingredients, and preparation to answer customer questions and make recommendations.

Problem-Solving & Conflict Resolution
Handle customer concerns or complaints quickly and professionally to ensure a positive experience. Stay calm under pressure and resolve issues efficiently.

Roadside Assistance Expertise

Communication & Customer Support

Clear Communication: Effectively handle calls with drivers and companies, providing clear, calm, and professional assistance during stressful situations.

Empathy & Problem-Solving: Offer support with a customer-first approach, showing empathy and quickly resolving roadside issues (flat tires, lockouts, etc.).

Service Coordination: Dispatch the right roadside service (tow trucks, technicians, fuel delivery) based on customer needs, using GPS and location tracking for efficient service.

Quick Resolution: Assess customer needs quickly and coordinate fast, effective solutions to minimize downtime.

Time Management & Multitasking

Efficient Dispatching: Manage multiple service requests, prioritize urgent situations, and ensure timely response to customers in need of immediate assistance.

Technology & Tools

Customer Service Software: Utilize CRM and dispatch tools to track requests, manage customer data, and ensure smooth service delivery.

Mapping & GPS Systems: Use GPS technology to accurately locate drivers and dispatch the nearest available assistance.