Amel Zecevic
PHOENIX,AZ
Summary
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
16
16
years of professional experience
Work History
Sales Executive
Vision Engravers & Routing systems
03.2023 - Current
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned clients.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Attended trade shows and conferences regularly to increase brand visibility.
- Assisted customers by answering questions and responding to inquiries.
- Supported day-to-day account management for company clients.
Account Manager
Waste Management
07.2019 - 02.2022
- Managed existing small and medium accounts in Four Corners Area and acquired new businesses
- Negotiated contracts, rates, and business proposals with existing and new customers
- Built customer relationships through business analysis to drive revenue and optimal customer experience
- Educated clients on new products or services to ensure customer retention and customer satisfaction
- Gained insight into customer's business, industry, state laws, regulations, and city ordinances
- Coordinated with operations, legal department, finance, and other departments to manage customer relationship and mitigate issues and provide solutions
- Developed pipeline to monitor sales progress and boost company revenue
- Achieved or exceeded sales goals by identifying activities and behaviors to advance sales process and close deals.
Transportation Analyst
Knight Transportation
11.2016 - 04.2019
- Maintained open communication with customers and partners on order and shipping details
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Handled high-volume paperwork and collaborated with administrators, safety and operations department resolving issues
- Monitored and reported on transportation compliance, insurance claims, risk management, state, and federal laws as well as safety records
- Maintained operations in compliance with DOT regulations
- Utilized multiple systems such as Carrier411, tracking board, DAT, Truck Stop, AS400, Mapping and GPS tools
- Negotiated with various freight companies and received contracts, resulting in driving revenue.
Manager
NIKE
04.2014 - 11.2016
- Managed, trained, and motivated leaders to continuously improve knowledge and abilities
- Planned operations to meet established schedules, factoring in order demands and business forecasts
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Transformed underperforming teams into productive, profitable teams and increasing revenue by 20%
- Mitigated business risks by working closely with staff members and assessing performance
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Built deep relationships with business owners and distribution partner sales teams by employing industry expertise, knowledge, and sales tactics
- Identified opportunities for growth with territory and collaborated with assortment teams to reach sales goal.
Manager
T-Mobile
06.2007 - 04.2014
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Exceeded targets by building, directing, and motivating high-performing sales team
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 10% or higher
- Forecasted sales and established processes to achieve sales objectives and related metrics
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation
- Labeled, organized, and located inventory items in staging areas or on shelves according to quantity, size, or type of material for purpose of risk management.
Skills
- Lead Prospecting
- Business Development and Planning
- Business Networking
- B2C Sales
- Account Acquisition
- Attention to Detail
- Client Relationship Management
- Pipeline Management
- Strategic Account Development
- Process Improvement
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Sales Executive
Vision Engravers & Routing systems
03.2023 - Current
Account Manager
Waste Management
07.2019 - 02.2022
Transportation Analyst
Knight Transportation
11.2016 - 04.2019
Manager
NIKE
04.2014 - 11.2016
Manager
T-Mobile
06.2007 - 04.2014