Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amela Jelecevic

Jacksonville

Summary

Detail-oriented billing specialist with over 5 years of experience in accounts receivable, subscription billing, and financial operations across diverse industries. Proficient in managing contract and retainer billing cycles, reconciling financial systems, and maintaining precise records. Recognized for proactive collections management, resolving billing discrepancies, and providing timely reporting. Technically adept in multiple SaaS software platforms, dedicated to accuracy, effective communication, and continuous process enhancement.

Overview

7
7
years of professional experience

Work History

Client Billing & Support Specialist

Bookkeeper360
04.2023 - Current
  • Maintain detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Address billing disputes, clarify invoice details, and maintain professional communication with clients.
  • Prepare and deliver weekly client retainer reports outlining services performed.
  • Manage software subscriptions (Xero, Quickbooks, Bill.com), including setup, access, plan changes and issue resolution.
  • Monitor aging reports, track outstanding balances and implement strategies to improve collection timeline.
  • Reconcile client balances between Xero and Chargebee to ensure accurate invoicing and retainer tracking.
  • Conduct collections outreach via phone and email for past-due accounts.
  • Provide weekly and monthly billing metrics to leadership, including revenue forecasts and A/R performance.
  • Oversee client onboarding and contract setup, including account creation, scheduling and retainer balance management.

CONSUMER LOAN SERVICING SPECIALIST

U.S Bank
04.2021 - 03.2023
  • Process and approve 50-60 auto loans including e-contracts daily from onboarding queue.
  • Read and interpret loan documents and approvals to verify system accuracy.
  • Train new staff on loan policies and procedures to perform respective job functions.
  • Communicate with credit and research teams to validate loan terms and applicant data.

BOOKKEEPER

Taylor, Day, Grimm & Boyd Law
01.2020 - 04.2021
  • Reconcile daily deposits across operating and trust accounts.
  • Maintain and process invoices, deposits, and money logs.
  • Apply proper codes to invoices and receipts to keep records easily searchable and organized.
  • Identify, research, and resolve billing variances to maintain system accuracy and currency.
  • Review vendor invoices for appropriate documentation and validity prior to payment.

Accounting Support Specialist

GW Trucks / GW Lawn & Landscaping
10.2018 - 12.2020
  • Prepare bank deposits by verifying and balancing receipts, cash, and checks.
  • Manage daily accounts receivable and payable tasks, including invoice tracking and payment collection.
  • Reconcile client receipts and apply payments to accounts promptly.
  • Streamline vendor communication to address inquiries and foster relationships.
  • Issue checks to employees following monthly payment schedules and commission calculations.
  • Maintain accurate financial records for all transactions, purchases, and expenses.

Education

BACHELOR OF ARTS (B.A.) - FINANCE

University of North Florida, Coggin College of Business
12.2021

Skills

  • Client relationship management
  • Accounts receivable management
  • SaaS user support services
  • Detail-oriented organization

Languages

English
Native or Bilingual
Serbian
Full Professional

Timeline

Client Billing & Support Specialist

Bookkeeper360
04.2023 - Current

CONSUMER LOAN SERVICING SPECIALIST

U.S Bank
04.2021 - 03.2023

BOOKKEEPER

Taylor, Day, Grimm & Boyd Law
01.2020 - 04.2021

Accounting Support Specialist

GW Trucks / GW Lawn & Landscaping
10.2018 - 12.2020

BACHELOR OF ARTS (B.A.) - FINANCE

University of North Florida, Coggin College of Business

Similar Profiles

CREATE PROFILE