Amela Kazic
Austin,MN
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Detail-oriented team player with strong organizational skills as well the ability to handle multiple projects simultaneously with a high degree of accuracy. Offering great customer service expertise combined with excellent time-management skills. Dependable with good problem-solving skills and self-directed attitude. Committed to maintaining high levels of upbeat attitude in all interactions.
Overview
14
14
years of professional experience
Work History
Machine Operator Technician
TruStile, A Marvin Brand
06.2024 - Current
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
- Used work instructions and measuring tools to check specifications of finished items.
Production Worker
Quality Pork Processors Inc.
07.2021 - 06.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Supported new staff, facilitating quicker adaptation to production environment.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected products and machines to maintain quality and efficiency.
Assistant Manager /Head Cashier
Apollo Gas Station
09.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Secretary's Assistant/Apprentice Optician
Family Eye Care Clinic
07.2019 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Fitting and dispensing glasses: Measuring customers for their eyeglasses size and coordinating that their facial measurements and prescription to fit frames.
- Knowledge fo sales and inventory.
Waitress/Assistant Baker
Perkins Restaurant & Bakery
07.2012 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Assisted head baker in creating unique and innovative recipes, resulting in a diverse and appealing product selection.
- Ensured proper food handling procedures were followed at all times by adhering to established guidelines for sanitation practices.
- Supported bakery operations by accurately measuring ingredients, mixing doughs, and preparing batters for various products.
- Efficiently managed inventory levels, reducing waste and ensuring the availability of fresh ingredients at all times.
- Decorated baked goods and designed visually appealing displays of finished products.
- Produced consistently high-quality baked goods for customers.
- Created appealing displays to showcase products in bakery.
- Complied with health and safety codes to protect staff and customers.
Quality Control Inspector/Factory Production Worker
Truimph Foods
06.2010 - 07.2012
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
- Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
Education
High School Diploma -
Austin High School
Austin, MN06.2010
Skills
- Computer Skills
- Machine Setup
- Precision Measurement
- Power and Hand Tools
- Good Communication
- Heavy Lifting
- Assembly and Production
- Machinery Operations
- Shipping and Labeling
- Teamwork and Collaboration
- Multitasking
- Self Motivation
- Adaptability
- Strong Work Ethic
- Workplace Safety
- Customer Service and Communication Skills
- Honest and Dependable
Languages
Bosnian
Native or Bilingual
Timeline
Machine Operator Technician
TruStile, A Marvin Brand
06.2024 - Current
Production Worker
Quality Pork Processors Inc.
07.2021 - 06.2024
Assistant Manager /Head Cashier
Apollo Gas Station
09.2020 - 07.2021
Secretary's Assistant/Apprentice Optician
Family Eye Care Clinic
07.2019 - 09.2020
Waitress/Assistant Baker
Perkins Restaurant & Bakery
07.2012 - 06.2019
Quality Control Inspector/Factory Production Worker
Truimph Foods
06.2010 - 07.2012
High School Diploma -
Austin High School
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