Amelia Amarrador
JACKSONVILLE,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prioritizes customer service and ethical business practices in order to reach company quotas and maintain a positive reputation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
7 Venture Inc.
01.2024 - Current
- Prioritized a clean and organized workspace daily to maximize productivity and maintain corporate safety standards.
- Fostered a positive and welcoming environment through handling customer interactions with professionalism and addressing their needs efficiently.
- Engaged heavily with customers during busy periods to enhance their experience and promote a positive atmosphere.
- Promoted and embodied a collaborative team environment through clear communication and effective teamwork with colleagues.
Nail Specialist
Self Employed
03.2020 - 01.2024
- Sole owner and operator of a total manicure service
- Coordinated all social media posts, customer interactions, and client booking.
- Enhanced client satisfaction by providing high-quality manicures with attention to detail.
- Demonstrated exceptional communication skills while building rapport with clients during appointments, resulting in repeat business.
Durable Medical Equipment Specialist
Jax Spine and Pain Centers
05.2022 - 04.2023
- Organized patient visits for prompt delivery of essential medical equipment to patients in need.
- Administered the repair of faulty equipment, ensuring swift resolution of issues to maintain patient satisfaction.
- Managed the implementation of software to improve inventory tracking and management, resulting in a more streamlined workflow for staff members.
- Educated patients of proper usage of durable medical equipment prior to dispensing to encourage patient safety.
- Orchestrated the entire process of dispensing medical equipment including insurance documentation, patient cost calculations, inventory management, etc.
Customer Service Representative
Publix
10.2021 - 10.2022
- Coordinated transactions such as money transfers, check-cashing, refunds, and item exchanges.
- Documented cash office inventory including lottery merchandise, till reporting, and returned items.
- Addressed customer complaints with empathy, enhancing customer loyalty and encouraging repeat business.
- Managed customer inquiries and complaints over the phone regarding products, services, and company information effectively.
- Trained new Customer Service Representatives on company policies, procedures, and best practices to ensure consistent service quality.
Education
Bachelor of Science - Business Administration of Marketing
University of North Florida
Jacksonville, FL05.2026
Skills
- Adaptive and creative
- Customer Service Oriented
- Conflict Resolution
- Inventory Management
- Teamwork and Collaboration
- Point of Sale systems operation
- Task Prioritization
- Performance Improvements
- Interpersonal Communication
Certification
Florida Seal of Biliteracy
Timeline
Barista
7 Venture Inc.
01.2024 - Current
Durable Medical Equipment Specialist
Jax Spine and Pain Centers
05.2022 - 04.2023
Customer Service Representative
Publix
10.2021 - 10.2022
Nail Specialist
Self Employed
03.2020 - 01.2024
Bachelor of Science - Business Administration of Marketing
University of North Florida