Amelia Atkisson
Walnut Grove,MO
Summary
Driven professional with extensive experience in retail and banking sectors, notably at SOMO Farm and Ranch. Excelled in enhancing customer engagement and streamlining operations, achieving significant improvements in store performance and customer satisfaction. Skilled in merchandise display and team leadership, adept at fostering positive environments and driving results through effective decision-making and staff management. Accomplished Assistant Store Manager with more than 2 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
3
3
years of professional experience
Work History
Retail Assistant Manager
SOMO Farm and Ranch
03.2022 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
Lead Bank Teller
Volt Credit Union
05.2021 - 03.2022
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received car loan, home loan, and other payments and posted to accounts.
Education
Associate of Applied Science - Agriculture: Plant Science
Ozark Technical College
Springfield, MO12.2022
Skills
- Merchandise Display
- Store operations
- Customer Engagement
- Retail Operations
- Cash reconciliation
- Employee Scheduling
- Project Management
- Computer Skills
- Customer Service
- Decision-Making
- Team Leadership
- Negotiation and Conflict Resolution
- Staff Management
- MS Office
- Administration and Reporting
Timeline
Retail Assistant Manager
SOMO Farm and Ranch
03.2022 - Current
Lead Bank Teller
Volt Credit Union
05.2021 - 03.2022
Associate of Applied Science - Agriculture: Plant Science
Ozark Technical College
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