Amelia Baranski
Bay City,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Lead Barn Technician
Saginaw Valley Equine Clinic
02.2023 - 04.2025
- Assisted veterinarians with medical procedures and patient care, ensuring comfort and safety of animals.
- Prepared examination rooms and surgical areas, maintaining cleanliness and organization for optimal workflow.
- Administered medications and vaccinations under veterinary supervision, following established protocols accurately.
- Monitored animal behavior and vital signs during examinations, providing timely updates to veterinary staff.
- Managed inventory of feed supplies and barn equipment, streamlining ordering processes to minimize shortages
- Collaborated with team members to develop efficient schedules for appointments and procedures, improving clinic operations.
- Improved patient care by assisting veterinarians with examinations and treatments.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Collected patient biopsies and blood samples for laboratory analysis.
- Enhanced clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and stalls.
- managed facility maintenance by fixing fencing, automatic waters, stalls or communicating any concerns with management to ensure safety to all staff and animals
- Trained onboarding barn staff and held meetings with barn staff to ensure everyone is up to date on any new or changed processes
- Assisted in management of barn staff, scheduling, clinic horses, and inventory.
Customer Service Representative
Dow Bay Area Family YMCA
05.2020 - 06.2021
- Resolved customer inquiries, providing accurate information and support to enhance member satisfaction.
- Managed front desk operations, ensuring efficient check-in processes for members and guests.
- Assisted in coordinating program registrations, maintaining organized records for seamless service delivery.
- Monitored member feedback, identifying trends and suggesting enhancements to improve overall experience.
- Developed strong relationships with members, promoting engagement through effective communication and support initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for other staff in daycare center and on gym floor
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bay City Central High School
Bay City, MI01-2022
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Maintenance and repairs
- Heavy lifting
- Workload management
- Team Training
- Following directions
- Critical thinking
- Reliability
- Meal preparation
- Dependability
- Licensed driver
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Order taking
Timeline
Lead Barn Technician
Saginaw Valley Equine Clinic
02.2023 - 04.2025
Customer Service Representative
Dow Bay Area Family YMCA
05.2020 - 06.2021
Bay City Central High School
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