Amelia Barton
Panama City,FL
Summary
Compassionate and dedicated professional with extensive experience in victim advocacy, crisis intervention, and hotline support within a Children’s Advocacy Center and sexual assault program. Proven ability to deliver trauma-informed care while maintaining strict confidentiality and collaborating effectively with multidisciplinary teams. Entrepreneurial small business owner with hands-on expertise in daily operations, customer service, and team leadership. Recognized for exceptional communication skills and emotional intelligence, thriving in fast-paced, high-responsibility environments while providing empathetic, client-centered support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Victim Advocate
Gulf Coast Children's Advocacy Center/ Sexual Assault Program
05.2025 - 08.2025
- Provided crisis intervention and emotional support to child and adult survivors of abuse and sexual assault.
- Answered sexual assault hotline calls, providing crisis intervention, emotional support, and referrals to appropriate resources.
- Served as a liaison between victims, law enforcement, medical professionals, and legal teams to ensure coordinated care.
- Accompanied clients to forensic interviews, medical exams, and court proceedings, offering advocacy and education throughout the process.
- Maintained accurate, confidential documentation in compliance with legal and ethical standards.
- Delivered trauma-informed care while demonstrating empathy, professionalism, and cultural sensitivity.
Small Business Owner
Crave Nutrition
10.2021 - 05.2025
- Owned and operated a retail nutrition shop, managing daily operations, staffing, scheduling, and customer service.
- Worked on-site daily, overseeing opening/closing procedures, inventory management, and cash handling.
- Built strong customer relationships and fostered a welcoming, community-focused environment.
- Managed marketing efforts, including promotions and social media engagement, to grow brand awareness and sales.
- Trained and supervised team members to ensure consistent product quality and service standards.
Sexual Assault Program Intern
Gulf Coast Children's Advocacy Center
01.2025 - 05.2025
- Supported victim advocates in providing trauma-informed services to child and adult survivors of abuse and sexual assault.
- Assisted with crisis intervention, safety planning, and client education regarding victims’ rights and available resources.
- Observed and participated in forensic interviews, medical accompaniments, and court advocacy under supervision.
- Helped maintain confidential case files and documentation in accordance with agency policies and legal requirements.
- Collaborated with multidisciplinary teams including law enforcement, medical staff, and legal professionals to support client care.
Team Member
Crush Nutrition
02.2021 - 10.2021
- Prepared shakes and teas according to company standards while maintaining a clean and organized workspace.
- Delivered friendly, efficient customer service in a fast-paced environment.
- Assisted with inventory restocking, cleaning, and daily operational tasks.
- Supported team collaboration to meet sales goals and enhance customer satisfaction.
Guest Experience Specialist
Topix Salon
07.2020 - 02.2021
- Greeted clients and managed appointment scheduling in person and over the phone.
- Handled payments, cash register operations, and retail product sales.
- Maintained client records and ensured a professional, welcoming front-of-house environment.
- Coordinated with stylists to manage schedules and resolve client needs efficiently.
Chick-Fil-A Team Member
Chick-fil-A Restaurants
12.2018 - 07.2020
- Provided fast, courteous service while taking orders, handling payments, and delivering food accurately.
- Worked collaboratively with team members to maintain speed, accuracy, and cleanliness during peak hours.
- Followed food safety and company standards consistently.
- Demonstrated strong work ethic, reliability, and customer-first attitude.
Education
Bachelor's degree - Social Work
Troy University
Remote05.2025
Associate's degree - undefined
Gulf Coast State College
Panama City, FL12.2020
Skills
- Trauma-Informed Care & Interventions
- Client Advocacy & Victims’ Rights Education
- Confidential Recordkeeping & Documentation
- Emotional Intelligence & Active Listening
- Customer Service & Client Relations
- Team Leadership, Collaboration and Management
- Multitasking in Fast-Paced Environments
- Professional Communication & Active Listening
Certification
- Driver's License
- Confidential Clearance
Timeline
Victim Advocate
Gulf Coast Children's Advocacy Center/ Sexual Assault Program
05.2025 - 08.2025
Sexual Assault Program Intern
Gulf Coast Children's Advocacy Center
01.2025 - 05.2025
Small Business Owner
Crave Nutrition
10.2021 - 05.2025
Team Member
Crush Nutrition
02.2021 - 10.2021
Guest Experience Specialist
Topix Salon
07.2020 - 02.2021
Chick-Fil-A Team Member
Chick-fil-A Restaurants
12.2018 - 07.2020
Associate's degree - undefined
Gulf Coast State College
Bachelor's degree - Social Work
Troy University