Amelia Bedessie

• Appropriately directs all calls from both inside and outside John Muir Health Walnut Creek and Concord Campuses in a courteous, prompt manner. Responds by hospital and department guidelines and procedures for both medical center codes and emergencies. Overhead paging all in-house emergencies and trauma code calls. Communicating with all medical helicopters on landing in an emergency event.

• Oversees and manages a high volume of inbound calls daily, ensuring efficiency.
• Booking appointments for Northern California Kaiser Permanente facilities .
• Facilitates effective training sessions for new hires to enhance team performance.
• Triaging patients, sending appointment request messages to physicians back offices in a timely manner.
• Transferring patients to Registered Nurses for emergent transfers.
• Processes incoming calls by utilizing established scripts based on identified workflow purposes.
• Records cancellation details and updates member information accurately across departments.
• Collaborates with various departments while maintaining customer service standards and achieving Call Center targets.
• Identifies potential service improvements while respecting patient rights and confidentiality.
• Handles complaints in accordance with established guidelines to ensure resolution.
• Utilizes KPATHS and Genesys appointment systems to streamline call management processes.

Fostering stronger community relations. Participating in a comprehensive understanding of our criminal justice system. This includes understanding how cases are filed, exploring the various types of crimes that are investigated and prosecuted by the DA's office,

In addition to weekly classroom sessions, the Community Academy offers unique experiences, including tours of the Martinez Detention Facility and the Superior Court. This approach allows participants to gain practical insights into the inner workings of our criminal justice system.

• Manages high call volume.
• Trains new hires in departmental procedures.
• Identifies call purpose and follows established scripts.
• Processes appointment cancellations and updates demographics while collaborating on service improvements.
• Handles inquiries as per procedure while resolving complaints.
• Ensures adherence to safety protocols during training sessions.
• Uses health connect systems including Genesys and PARRS for operations.
• Resolves problems efficiently while upholding confidentiality.

• Company Overview: (EEOC) Equal Employment Opportunity Commission
• Protecting & enforcing federal laws prohibiting employment discrimination. Training on intake investigations. Acknowledging Title VII Civil Rights of 1964, as amended. Training and extensive research. Presenting discrimination cases to investigators & attorneys.

• Supervising activities that provide the safety of patients and staff.
• Reviewing staffing levels to maintain coverage of posts. Investigate incidents for customer complaints. -Responding to emergency calls throughout the hospital.
• Communications Operator Kaiser Foundation Hospital, Walnut Creek, CA.
• Answering calls for the entire Diablo Service Area entity. San Ramon, Walnut Creek, Livermore, Dublin, Antioch, Martinez, Park Shadelands, Martinez Mental Health facility & Pleasanton.
• Follows established policies & procedures, establishes & maintains courteous, cooperative relations with the public, patients & other personnel. Receives incoming calls, initials emergency call notifications, pages medical center personnel on requests & maintains various records, as required.
• Serves as a central communication point for all in-house emergencies (i.e code Red & Code Blue)

• Monitor entrances/exits and sales floor for potential theft by identifying suspicious behaviors and activity.
• Effectively communicating with store leadership and members of the Loss Prevention team.
• Maintaining a safe and secure environment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

Sorting, opening, and delivering mail, filing in Family Law, Appeals, Civil Unit, Court Records, and Probate. Filing, judgments, motion to dismiss, motion to suppress, abstract, request dismissal. Making copies, assisting with the preparation of documents/files for court hearings, assisting with court record projects, delivering documents to other divisions (within the courthouse), and pulling case files for court hearings. Managing Judges Department 60 and 29 Calendars. Pulling Defaults for hearings.

• Ride-along, helicopter fly-along, competitions and events, firearms training, traffic control, radio procedures, first aid, and the legal process of crime prevention techniques. Working in the Martinez Detention Facility. Police & Sheriff range training at Marsh Creek Detention facility. Superior Court of Contra Costa County Martinez. June 12, 2007 - April 3, 2009.
• Enforced local, state, and federal laws to maintain public safety and order.
• Collaborated with community organizations to enhance crime prevention initiatives and public outreach programs.
• Provided training and mentorship to junior officers, fostering professional development and team cohesion.
• Maintained high levels of officer safety by enforcing strict adherence to protocols during high-risk situations and incidents.

• Assisted with community outreach initiatives, fostering positive relationships between law enforcement and local residents.
• Participated in training programs, enhancing knowledge of law enforcement practices and procedures.
• Collaborated with officers during ride-alongs, gaining practical experience in real-time policing situations.
• Supported event coordination for public safety demonstrations, promoting awareness of crime prevention strategies.
• Range training
• Defensive of tactics
• Child finger printing/ identification