Amelia Bohannon
El Dorado,AR
Summary
Motivated, friendly, quick-learning individual excelling in fast-paced environments. Skilled in communication and attentive listening to promptly address others' needs. Efficient multitasker with a proven track record in administrative roles within dynamic office settings. Dedicated team player completing diverse tasks and providing support to staff and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Office Assistant
Newhaven Counseling & Health Services
El Dorado, AR
02.2022 - 03.2024
- Ensured privacy by consistently safeguarding sensitive information.
- Performed research activities to effectively reduce time demands on executives.
- Handled various administrative duties efficiently.
- Communicated with clients via phone, email, and in-person to deliver information.
- Collaborated with various departments to complete assigned tasks.
- Executed clerical duties by addressing diverse routine and unique needs.
- Maintained accurate records by reviewing and submitting employee timesheets on a bi-weekly basis.
- Ensured timely forwarding of communications to appropriate personnel as needed.
- Edited and proofread documents for accuracy and completeness.
Sales Representative
STATE FARM INSURANCE AGENTS OFFICE
02.2021 - 06.2021
- Service existing customer accounts
- Call perspective clients and give quotes
- Close sells
- Keep detailed and organized client files
- Answer incoming calls
Medical Receptionist
Heart Associates of South Arkansas
10.2019 - 04.2020
- Managed master calendar and scheduled appointments for 1 provider based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Secretary/Receptionist
Farm Bureau
04.2018 - 05.2019
- Provided administrative support to enhance office operations.
- Delivered clerical assistance to a team of five by managing document copying, faxing, and filing.
- Initiated contact with insurance clients to gather required information for quotes, and to update information, and schedule policy reviews.
- Performed office related support tasks and clerical functions, including taking payments, making changes to policies, and answering questions clients may have.
- Ensured timely delivery of phone messages to the appropriate staff.
- Answered telephone calls to field inquiries from clients, and various other callers seeking information.
- Answered multi-line phone system and asked open-ended questions to transfer callers to appropriate department or personnel.
- Sorted and opened incoming mail from post office and placed envelopes in bins for personnel boxes.
Security Officer
Securitas Security Services USA
04.2017 - 04.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Answered and transferred calls with switchboard phone in administrative office setting.
Life Insurance Agent
Lincoln Heritage Life Insurance Company
11.2015 - 08.2016
- Calculated premiums and established payment methods for sales.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
- Calculated quotes and educated potential clients on insurance options.
- Followed up with customers on unresolved issues.
- Maintained written and electronic records of existing clients policies.
- Called and answered calls from potential clients.
Education
High School Diploma -
El Dorado High School
El Dorado, AR01.2013
Skills
- Customer service (5 years)
- RECEPTIONIST (2 years)
- Insurance Sales
- Medical Receptionist
- Medical Scheduling
- HIPAA
- Personal Assistant Experience
- Calendar Management
- Medical Records
- Cold Calling
- Highly organized
- Time Management
- Great multitasker
- Proficient in Microsoft Office Word and Excel
- Employee timesheet management
Certification
- Previous Property & Casualty License
- Previous Life & Health insurance licenses
- CPR Certified
Personal Information
Willing To Relocate: Anywhere
Timeline
Personal Office Assistant
Newhaven Counseling & Health Services
02.2022 - 03.2024
Sales Representative
STATE FARM INSURANCE AGENTS OFFICE
02.2021 - 06.2021
Medical Receptionist
Heart Associates of South Arkansas
10.2019 - 04.2020
Secretary/Receptionist
Farm Bureau
04.2018 - 05.2019
Security Officer
Securitas Security Services USA
04.2017 - 04.2018
Life Insurance Agent
Lincoln Heritage Life Insurance Company
11.2015 - 08.2016
High School Diploma -
El Dorado High School