Hi, I’m
Amelia Boorsma
Rockford,MI
Summary
Accomplished Barista with a proven track record at Scooters Coffee Shop, excelling in customer engagement and upselling, leading to increased repeat business. Skilled in POS systems and conflict mediation, I enhanced the customer experience through exceptional service and a professional demeanor. Demonstrated leadership in team collaboration and inventory management, contributing to a positive and efficient work environment.
Overview
1
year of professional experience
Work History
Scooters Coffee Shop
Barista
07.2024 - Current
Job overview
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
Biggby Coffee
Barista
02.2024 - 07.2024
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Northview High SchoolNorthview MI
High School Diploma from High School
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Order Taking
- Cash Register Operation
- POS Systems
- Menu Memorization
- Professional Demeanor
- Performance Improvement
- Up-selling
- Conflict Mediation
- Soft selling
Languages
French
Elementary
Italian
Elementary
Timeline
Barista
Scooters Coffee Shop
07.2024 - Current
Barista
Biggby Coffee
02.2024 - 07.2024
Northview High School
High School Diploma from High School